IT Support Associate (entry level)
Elgin, Orland Park, Chicago, Naperville, IL IT (Information Technology)
Job Type
Full-time
Description

PKF Mueller is a certified public accounting and business consulting firm located in the Chicago metropolitan area with offices in Elgin, Orland Park and Chicago. Since 1968, the Firm has provided accounting, tax, assurance, and management consulting services, to privately held and publicly traded companies, local governments, and not-for-profit organizations within a wide variety of industries. 


We are unique and recognize the high importance of international business growth in today’s business environment. We partner with our affiliated firm members of PKF International to provide services and global-based solutions to multi-national companies or independent business owners who want to expand their business globally through PKF Mueller. We collaborate closely with banking and investment institutions, attorneys with international experience, site selection professionals, and municipal and state development agencies to facilitate international business development.


We are an entrepreneurial firm and culturally believe in valuing individual responsibility and initiatives of highly motivated professionals with diverse backgrounds, while keeping two-way communications open and remaining open-minded to new ideas.
Our Firm is a reflection of years of listening and caring for our clients. We are proud of the professional and personal relationships developed within our communities. Through growth and partnerships, we have blossomed from a regional firm to an organization that provides services worldwide. 


According to Accounting Today, PKF Mueller is a top 200 ranked firm, listed as the 147th largest and one of the “Top Firms in the Great Lakes Area.” The Firm is also the 15th largest accounting firm in the Chicago Metropolitan area, according to Crain’s Chicago Business. Additionally, PKF Mueller has been recognized as a “Best Places to Work in Illinois” for the last 12 years.


Summary:
PKF Mueller is seeking a competent IT Support Associate to provide punctual and useful technical assistance on computer systems in our Illinois Offices (Elgin, Naperville, Orland Park, Chicago, Sarasota, Florida as well as remote employees). You will answer queries on technical hardware and software issues and offer advice to solve them. The right candidate must have excellent communications skills, be customer-oriented, security-oriented and be able to exercise patience when dealing with end-users. Must be self-motivated and take responsibility for the job at hand.


IT Support Associate Primary Responsibilities

  • Provide support to end-users on a variety of issues.
  • Identify, research, and resolve technical problems.
  • Respond to telephone calls, emails, and personnel requests for technical support. The document, track, and monitor the problem using ticket tracking software.
  • Interface with application vendors as needed to resolve specialized issues.
  • Perform hardware and software installations including Windows Client Operating systems, Microsoft 365 & Office applications, desktops, laptops, and printers.
  • Maintain and update security systems including endpoint protection software and VPN client software.
  • Reload and redeploy laptops.
  • Assist in asset tracking.
  • Other duties as assigned.

Full Time Employee Benefits: 

  • Generous paid vacation and sick pay policies, and 9 days paid holidays
  • Flexible work arrangements
  • Various medical coverage plans to choose from: PPO, HMO, HSA
  • Dental and vision plans 
  • 401(k) plan with employer match
  • Flexible spending accounts
  • Company-sponsored life insurance
  • Short and long-term disability plans 
  • Voluntary accident, critical illness, life and AD&D
  • Tuition and training reimbursement plans for professional development   
Requirements


Technical IT Support Associate Knowledge and Skill Requirements

  • Experience with Windows 10, Microsoft Office 365/2016, printers.
  • Basic understanding of how network environments work.
  • Basic knowledge of end-user computer hardware and printers.
  • Willingness to learn and support new applications and hardware.
  • Ability to communicate with end-users and vendors.
  • Strong interpersonal skills.
  • Strong personal identification with PKF Mueller firm values and intrinsic values in our industry - Proactive, Respectful, Inspiring, Dedicated, Enthusiastic. 
  • Valid Drivers License.
  • Willingness to travel to Chicagoland offices.

Working Environment

  • Office environment - some remote.
  • Travel is required on a regular basis between multiple locations in the Chicagoland area and suburbs.
  • Overtime is required during the busy season (February 1st - April 15th). The candidate must be willing to put in extra hours and be on call.

Education/Years of Experience

  • Entry level position, willing to train. 
  • 0 to 2 years of experience, certifications not required, however are a plus.

PKF Mueller is proud to be an Equal Opportunity Employer and committed to create an inclusive environment for all employees. We do not discriminate based on race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.