Home and Community Support Coach


Job Purpose

To help individuals achieve meaningful outcomes and improve their quality of life. Supports are provided in a variety of community settings, but particularly in the clients’ home setting. The HCSC work location and schedule are highly variable and dependent upon the daily staffing needs of several different home locations.

Duties and Responsibilities

Direct Service 85%

  • Assisting persons served to increase their independence and to exercise their rights by teaching skills in various  activities of daily living (self-care, care of the household, communication, leisure, etc.) according to formal plans and as natural teaching opportunities arise, using informal teaching techniques/procedures.
  • Assisting persons served  to reduce challenging behaviors and to learn appropriate replacement  behaviors by implementing approved behavior management procedures,  according to formal plans and as natural teaching opportunities arise.
  • Assisting in maintaining  the health, hygiene and grooming of persons served by teaching new skills, implementing first aid as needed, health care and hygiene techniques  according to instructions or plans and, if properly certified, by administering medications according to stated policies and procedures
  • Providing active treatment by continually engaging persons served in age-appropriate, functional activities, planning and implementing community access activities, and  implementing programs to achieve meaningful outcomes identified in their      Individualized Support Plan (ISP).
  • Transporting clients served as needed to community activities following VIA defensive driving training. 
  • Assisting in ensuring the safety, security, comfort and rights of persons served by responding to calls and requests for assistance, and using sound judgment to react to unplanned  and emergency situations.

Administrative Activities 10%

  • Documenting  care/assistance provided, behavior management and teaching techniques  implemented and compliance with various health and active treatment standards through accurate and timely completion of data collection, progress notes, checklists, records, schedules, and billing information if  applicable.
  • Completing quarterly reports for all clients serves, as assigned by Adult Services Program Coordinator.
  • Maintaining compliance  with applicable federal and state regulations, and VIA policies and procedures.  
  • Accessing resources appropriately to ensure the health and safety of individuals served.
  • Participating in the planning process by attending staff and team meetings and ISP sessions as requested.
  • Assisting with training  new staff members as directed by Adult Services Program Coordinator.
  • Attends assigned trainings and implements procedures as outlined in trainings or in training materials; completes all assignments related to assigned trainings.

On-Call Requirements 5%

  • On a scheduled basis,  providing on-call coverage.  On-call coverage is defined as being available at all times by phone for clients, and in rare instances, being able to be on-site at VIA or the client’s home if needed.

· In the event of a weather or other emergency, staff that are scheduled to work are expected to report to work.

Position Type 

This is a part time position with a flexible schedule in order to meet the needs of the clients and potential to become a full time position. Will require travel in and around Charlottesville.




· Valid driving license required

· Certification in CPR/First Aid (VIA will train if needed)

· High School Diploma or equivalency required

Direct Reports

This position does not have any direct reports.

Physical Requirements

The ability to move independently throughout a wide range of environments, some of which may not be wheelchair or otherwise handicapped accessible, is required. Independent transportation to locations that are not served by public transportation may be necessary. 

· Lift 50lbs ( and keep back straight while doing so)

· Bend at all joints fluently

· Move in and out of and maintain a kneeling position for up to five minutes

· Reach in all directions

· Grasp using both hands

· Move quickly in both confined and open spaces to avoid safety issues

· Run in order to retrieve an individual who is moving quickly away from staff

· Maintain balance while lowering to a half-squat position