Reporting to the Box Office Manager, the part time (12-20 hours per week) Patron Services Supervisor is the first point of engagement with our patrons and the organization. Successful candidates will be professional, personable and patron service-oriented individuals who show great attention to detail, an interest in orchestral music and share the overall organizational vision of delivering unparalleled concert experiences and deepening patron engagement.
- Assist patrons in person, over the phone, via email and at concerts with superior guest service
- Provide supervisory coverage of the box office and oversee completion of daily checklists
- Model a patron-centered, high-performance culture for the Patron Services Representatives (PSRs)
- Learn and manage a great deal of information about concerts, events and promotions in order to best answer patrons’ questions warmly, confidently, and efficiently
- Resolve patron issues (CSIs) in a prompt manner while maintaining high standards of quality and precision
- Help increase audience engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase.
- Assist Box Office Manager with training new PSRs
- Process auction donation ticket requests
- Assist other departments with projects and delegating projects to PSRs
- Ensure integrity of daily balancing and handling of all payments
- Reflect on current procedures and continually improve practices to better serve audiences
- Other duties as required
Qualifications: This is an extraordinary opportunity for a mature leader with Box office/sales experience; excellent, guest service, communication and leadership skills; flexibility and willingness to learn new things.
- Experience managing a team
- Previous box office/sales experience preferred
- Demonstrable ability to multitask and work under pressure in public-facing positions
- Excellent computer skills
- Clear communication skills
- Knowledge and an appreciation of orchestral music helpful
- Flexibility with scheduling, and ample availability
- Experience with Tessitura preferred
Shifts are 4 hours long between the hours of 9:00am-5:15pm Monday through Saturday. In addition, weekly concert shifts are required and may occur at the following times:
- Friday mornings (8:45am through intermission)
- Friday and Saturday evenings (approximately 5:00pm through intermission)
- Sunday matinees and evenings (11:45am through intermission or 4:45pm through intermission)
Approximately 3-4 weekday shifts, and 1-2 weekend shifts are required per week. Schedule varies based on concert season. Approximately 12–20 hour per week, including weekends. Opportunities for commission available.
Wage: $15 - $17 per hour
A Commitment to Inclusion: The Cincinnati Symphony Orchestra’s commitment to inclusion is fundamental to who we are as an organization. Reflecting our community and the world around at every level – on stage, behind-the-scenes, and in neighborhoods throughout the region — is essential to the CSO’s present and future and makes us a stronger ensemble and institution. We encourage underrepresented candidates to apply.