Patron Services Supervisor
Job Type
Part-time
Description

Reporting to the Box Office Manager, the part time (12-20 hours per week) Patron Services Supervisor is the first point of engagement with our patrons and the organization. Successful candidates will be professional, personable and patron service-oriented individuals who show great attention to detail, an interest in orchestral music and share the overall organizational vision of delivering unparalleled concert experiences and deepening patron engagement.  

Requirements
  •  Assist patrons in person, over the phone, via email and at concerts with superior guest service
  • Provide supervisory coverage of the box office and oversee completion of daily checklists 
  • Model a patron-centered, high-performance culture for the Patron Services Representatives (PSRs)
  • Learn and manage a great deal of information about concerts, events and promotions in order to best answer patrons’ questions warmly, confidently, and efficiently
  • Resolve patron issues (CSIs) in a prompt manner while maintaining high standards of quality and precision
  • Help increase audience engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase.
  • Assist Box Office Manager with training new PSRs
  • Process auction donation ticket requests
  • Assist other departments with projects and delegating projects to PSRs
  • Ensure integrity of daily balancing and handling of all payments 
  • Reflect on current procedures and continually improve practices to better serve audiences
  • Support  organization’s Diversity, Equity and Inclusion initiatives as well as supporting a respectful organizational culture
  • Other duties as required

Qualifications: This is an extraordinary opportunity for a mature leader with Box office/sales experience; excellent, guest service, communication and leadership skills; flexibility and willingness to learn new things. 

  • Experience managing a team
  • Previous box office/sales experience preferred
  • Demonstrable ability to multitask and work under pressure in public-facing positions
  • Excellent computer skills
  • Clear communication skills
  • Knowledge and an appreciation of orchestral music helpful
  • Flexibility with scheduling, and ample availability
  • Experience with Tessitura preferred

Shifts are 4 hours long between the hours of 9:00am-5:15pm Monday through Saturday. In addition, weekly concert shifts are required and may occur at the following times:   

  • Friday mornings (8:45am through intermission) 
  • Friday and Saturday evenings (approximately 5:00pm through intermission) 
  • Sunday matinees and evenings (11:45am through intermission or 4:45pm through intermission) 

Approximately 3-4 weekday shifts, and 1-2 weekend shifts are required per week. Schedule varies based on concert season. Approximately 12–20 hour per week, including weekends. Opportunities for commission available. 


Wage: $17 per hour 


A Commitment to Inclusion: The Cincinnati Symphony Orchestra’s commitment to inclusion is fundamental to who we are as an organization. Reflecting our community and the world around at every level – on stage, behind-the-scenes, and in neighborhoods throughout the region — is essential to the CSO’s present and future and makes us a stronger ensemble and institution. We encourage underrepresented candidates to apply.