The “UC NOC Engineer” is a Tier 1 position accountable for troubleshooting voice related services. The UC NOC Engineer’s role is analyze, troubleshoot, remediate, resolve and/or escalate issues with traditional and current Avaya IP Telephony technologies, as well as knowledge and experience with a converged environment. This position is provides the first tier of hardware and software support for current and legacy Avaya Communications Manager products, including voicemail platforms, trunking and other associated adjuncts and applications. The UC NOC Engineer works closely with NOC Service Delivery personnel to coordinate and communicate with customer contacts, vendors and service providers. Expectations for the UC NOC Engineer are to have a high exposure to traditional voice, data and IP Telephony technologies, as well as knowledge and experience with a converged environment. Exhibit outstanding and consistent technical skills in areas of VOIP, TCP/IP Internetworking, and IP/PBX Trunking within Avaya systems/environments. The UC NOC Engineer is also accountable for supporting all incidents with the efforts of assessing risk, coordinating resolution with our Service Delivery Teams, and documenting assigned incident/problem resolutions.