Director of Operations

What We Do

Habitat for Humanity Greater San Francisco believes in the power of homeownership to create generational impact. To this end, we build homes for first-time homeowners and sustain homeownership by helping vulnerable homeowners retain their home as an asset for generations to come. 

Your Impact

The Director, Business Operations plays a critical role in shaping organizational culture and facilitating high performance, ensuring that Habitat Greater San Francisco remains operationally efficient and in compliance. The HR/Operations group includes the Human Resources Manager, the Database and Systems Manager, the Senior Operations Associate, and a Recruiter.


Primary Responsibilities

Business Operations, and Systems Administration (40%)

  • Develop robust workflows and enhance functionality of current systems, including Sage 300 CRE, Salesforce and Paylocity.
  • Ensure functioning office infrastructure for HHGSF and ensure that the Office is properly maintained and resourced to support Habitat’s day-to-day operations. 
  • Maintain a robust job costing and contract management system. 
  • Develop and manage HR, IT and Operations annual budgets.

Risk Management and Compliance (35%)

  • Conduct or arrange all required safety training for Office, ReStore and Construction personnel.  Conduct annual organization-wide risk assessment and provide written report with recommendations and action plan for needed changes. 
  • Maintain all business licenses and ensure that HHSF has proper insurance coverage, including general liability, worker’s compensation and construction. 
  • Participate in Risk Management through coordination of Worker’s Compensation, OSHA, and HGSF’s Injury and Illness Prevention Plan (All Sites).  

Human Resources (25%) 

  • Develop and maintain robust HR policies and procedures and maintain a professional filing system that includes personnel documentation and insurance contracts. Ensure compliance with federal, state and local labor laws.
  • Optimize and manage recruiting, hiring, on-boarding, performance review and exit interview processes. Identify and advocate for improvements to HR systems. 
  • Resolve employee relations issues in a timely manner, providing conflict resolution in accordance with the organization’s policies and state/federal laws.


  • Minimum of 10 years work experience, with at least 5 years in a leadership role
  • Experience providing oversight to HR and Operations across organizational functions
  • Knowledge of state and federal regulations regarding HR, labor law, and nonprofit organizations
  • Familiarity with best practices in organizational culture development
  • Strong customer service orientation and cross-functional relationship-building skills
  • Excellent organizational and prioritization skills; ability to manage an unpredictable workflow and flexibility to respond thoughtfully and quickly 
  • Excellent written and oral communication skills
  • Proficiency with Microsoft Office programs, databases, and software; ability to optimize finance and reporting systems
  • Must be able to pass background check (In accordance with state and county law: convictions do not necessarily rule out employment, it depends on the nature and severity of the conviction and is evaluated on a case by case basis, check is conducted on last 7 years only.)

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