Director of Operations
Description

What We Do

Habitat for Humanity Greater San Francisco believes in the power of homeownership to create generational impact. To this end, we build homes for first-time homeowners and sustain homeownership by helping vulnerable homeowners retain their home as an asset for generations to come. 


Your Impact

The Director, Business Operations plays a critical role in shaping organizational culture and facilitating high performance, ensuring that Habitat Greater San Francisco remains operationally efficient and in compliance. The HR/Operations group includes the Human Resources Manager, the Database and Systems Manager, the Senior Operations Associate, and a Recruiter.


Requirements

Primary Responsibilities


Business Operations, and Systems Administration (40%)

  • Develop robust workflows and enhance functionality of current systems, including Sage 300 CRE, Salesforce and Paylocity.
  • Ensure functioning office infrastructure for HHGSF and ensure that the Office is properly maintained and resourced to support Habitat’s day-to-day operations. 
  • Maintain a robust job costing and contract management system. 
  • Develop and manage HR, IT and Operations annual budgets.


Risk Management and Compliance (35%)

  • Conduct or arrange all required safety training for Office, ReStore and Construction personnel.  Conduct annual organization-wide risk assessment and provide written report with recommendations and action plan for needed changes. 
  • Maintain all business licenses and ensure that HHSF has proper insurance coverage, including general liability, worker’s compensation and construction. 
  • Participate in Risk Management through coordination of Worker’s Compensation, OSHA, and HGSF’s Injury and Illness Prevention Plan (All Sites).  


Human Resources (25%) 

  • Develop and maintain robust HR policies and procedures and maintain a professional filing system that includes personnel documentation and insurance contracts. Ensure compliance with federal, state and local labor laws.
  • Optimize and manage recruiting, hiring, on-boarding, performance review and exit interview processes. Identify and advocate for improvements to HR systems. 
  • Resolve employee relations issues in a timely manner, providing conflict resolution in accordance with the organization’s policies and state/federal laws.


Skills

  • Minimum of 10 years work experience, with at least 5 years in a leadership role
  • Experience providing oversight to HR and Operations across organizational functions
  • Knowledge of state and federal regulations regarding HR, labor law, and nonprofit organizations
  • Familiarity with best practices in organizational culture development
  • Strong customer service orientation and cross-functional relationship-building skills
  • Excellent organizational and prioritization skills; ability to manage an unpredictable workflow and flexibility to respond thoughtfully and quickly 
  • Excellent written and oral communication skills
  • Proficiency with Microsoft Office programs, databases, and software; ability to optimize finance and reporting systems
  • Must be able to pass background check (In accordance with state and county law: convictions do not necessarily rule out employment, it depends on the nature and severity of the conviction and is evaluated on a case by case basis, check is conducted on last 7 years only.)


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