Traction® Tools— was founded on a simple idea: if we can help people be more productive, we can change the world. Our SaaS platforms help companies running on the Entrepreneurial Operating System® (or EOS) get the most out of their business—from tracking to-dos and analyzing data to running meetings. We are a fast-growing, dynamic SaaS startup, looking to hire a Client Support Specialist. This position is 100% remote.
Traction® Tools is one of the many companies within Winter International LLC. And, while you’ll be working for Traction® Tools, you’ll have plenty of opportunities to connect with the rest of our Winter International LLC team.
About the role
We are looking for an experienced Client Support Specialist. All of our positions are fully remote! Our support team is responsible for providing world class support to all of our existing clients and being a resource to our internal teams as well. We strive to provide clients with a positive and memorable experience with our approach; an interaction that actually has clients wanting to call a support team over and over, rather than dreading the call. We provide solutions to help our clients optimize the use of our software and go the extra mile. Ensuring they have what they need the first time, no callbacks here.
What we look for
Enough about us. The perfect fit for our team is…
The hiring process
We take our hiring very seriously—and we hire equally for ability as we do culture fit. The last thing we want is for you to land a job you’re not happy or excited about. That’s not good for you, and it wouldn’t be good for us, either. Here’s a snapshot of what you can expect from our hiring process. Please note steps may vary slightly depending on the position.
Step one: Interview with your direct supervisor.
Step two: Technical interview
Step three: Cultural interview
During the interview process, we’ll also ask you to take the Predictive Index Behavioral Assessment™. The Predictive Index measures your most natural behavioral tendencies and overall learning ability. It is not used as a disqualification tool, but rather a way to help us understand overall job fit, create unique interview questions based around your preferences, and ultimately create a better onboarding experience if you inevitably join our team.
Want to learn more about us? Our website is just a hop, skip and a click away: https://www.mytractiontools.com
Who we are
We were the first people to create software for EOS, and we’ve been growing ever since (all while being 100% remote!). And at every level, we’re committed to having a culture that rocks. Our team is the most valuable asset we have, and we’re proud to be a diverse, international and passionate group of people. We live and breathe honesty, kindness, helpfulness, continual learning and creative problem-solving.
Around the office (i.e. our Zoom rooms), you’ll hear the word “transparency” a lot, and for a good reason; we believe in radical candor. That is, we believe that honesty, openness and empathy are just as powerful as a hard skill set, and we live that belief at every level of our organization.
Winter International LLC dba Traction Tools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form I9 upon hire. Winter International LLC participates in the E-Verify program.