Roving Leasing Associate
Seattle, WA Property Management
Description

For over 38 years Bellwether Housing has been Seattle's largest, and most respected, non-profit organization, providing affordable housing for low-income individuals and families. Bellwether Housing offers an uplifting work environment with a diverse group of talented professionals who are committed to our mission and values of creativity, collaboration, ambition, warm-heartedness, and professionalism.


In this role, you will act as leasing agent for multiple Bellwether properties by responding to telephone and in-person requests for information on vacancies and resident qualification requirements.  Prescreen potential applicants for eligibility.  Assist applicants in completing rental applications. Prepare resident leases and resident move-in materials.  Utilize property management software to track applicants.  Submit completed rental applications to Compliance for processing.  Assist with receptionist and general office duties in assigned buildings.


Position Responsibilities:

1. Prescreen Applicants:

• Conduct prescreening of prospective applicants to determine if they meet income eligibility and other screening criteria.

• Interact in a professional, responsive, and knowledgeable manner with prospective applicants, whether in person or by telephone, providing information, answering questions, and making appropriate referrals. 


2. Application Processing:

• Manage Outlook calendar for leasing appointments.

• Assist applicants to accurately complete rental application and required supporting documentation.  Explain WSHFC income qualification guidelines and other funding guidelines or restrictions.  

• Update application files with progress notes daily, and update Application Status Tracking spreadsheet in each building folder.

• Develop a collaborative system with Site Managers for applications in process, with detailed communication logs to ensure that application files are current. 

• Accept screening fees, enter applicants in property management software and process applications including all income verifications and supporting documentation for Compliance.

• Contact applicants for missing or additional information as needed.

• Forward completed application to Compliance.

• Keep applicants, Site Managers, and Maintenance informed of application status.

• Notify applicants of approval or denial via telephone and follow up with letter on denials. 


3. Approved Applicants:

• Prepare a security deposit receipt listing the agreed upon move-in date.

• Accept security deposit payments by money order or cashier’s check, provide applicants with a signed copy of their security deposit receipt, and enter in software.

• Approve any cash batches you create in eSite, providing a copy of the approved batch and any payments collected to the Resident Manager for deposit.

• Coordinate with applicants and Site Managers regarding move-in date and time;   update Outlook calendar and software.

• Advise Maintenance and Site Managers about any changes in move-in date or time.


4. Lease Signing:

• Prepare lease documents.

• Collect first rent payment, documenting in software, and provide receipt. 

• Approve any cash batches you create in eSite, providing a copy of the approved batch and any payments collected to Site Managers for deposit.

• Ensure accuracy of resident accounts in software, including move-in payments, concessions, prorates, lease memos, demographics, etc.

• Using property management software, maintain an accurate resident list and unit vacancy list, immediately updating these with information received.

• Forward necessary paperwork to SHA, if applicable, and follow up with Site Managers to ensure accurate rent rates and recording guidelines for SHA payments.


5. Marketing:

• Assist Site Managers with weekly posting of ads on Craigslist, utilizing vFlyer and NW Housing Search.

• Track all sources of traffic.

• Assist Site Managers with competitive market surveys at least twice annually.

• Evaluate vacant units to determine potential leasing hurdles, working with Site Managers and Property Managers to establish concessions or adjusting rent levels.


6. General:

• Occasionally assist current residents with building maintenance issues, such as entering work orders into SharePoint and reaching out to appropriate staff for assistance, during Resident Manager absences.

• Obtain knowledge and skills on HUD policies and procedures to possess general HUD knowledge including, but not limited to, fair housing laws, move-in and tenant initial certification process, and property specific program regulations.

• Maintain confidentiality of applicant and resident information.

• Ensure fair housing, landlord/tenant laws, and Bellwether policies and procedures are fully observed.

• Actively engage in staff meetings, effectively communicating challenges and remaining solution-focused.

• Participate as a team member with Property Management staff to troubleshoot problems as they arise, and suggest/initiate procedural changes as needed.

• Be supportive of overall team and organizational goals, taking on other duties as necessary to accomplish group objectives.

• Display a positive attitude about work activities and the organization.  Embrace Bellwether’s mission and values of respect, integrity, community and excellence.


Requirements

• High school diploma or GED.

• One year prior work experience in apartment leasing or high volume customer service role in the property management industry.  Exceptional customer service aptitude, including problem-solving skills and ability to respond quickly and tactfully to customer requests.

• Knowledge of and/or training in Fair Housing Laws and Landlord/Tenant Laws.

• Experience working with Microsoft Office applications (Word, Excel, and Outlook).

• Ability to remain calm under pressure.

• Dependable, self-motivated, and organized individual skilled at multi-tasking, meeting deadlines, and producing high quality work.

• Good oral and written communication skills in English.

• Ability to work independently or as part of a team.  Positive attitude a must.

• Must be able to type at least 40 wpm.

• Enjoys sales activities, including closing.

• Demonstrated ability to interact with diverse populations.


Desired Qualifications:

• Experience in subsidized or affordable housing, with screening and income qualifying applicants.

• Bilingual in English/Spanish, English/Tigrinya, and English/Amharic.

• Prior experience working with property management software.

• Knowledge of Low Income Housing Tax Credit program (WSHFC guidelines) and Section 8 (project-based and tenant-based) applicant processing procedures.


Other Position Requirements:

• Candidates selected for this position must pass a criminal history background check prior to employment with Bellwether Housing.

• Candidates selected for this position must have a valid driver’s license.


Compensation: $19.00 - $21.25 per hour, depending on experience

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