Security Specialist
Sioux Falls, SD Transaction Services
Job Type
Full-time
Description

  

ABOUT VERVENT:

As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service.


General Position Summary:

The Security Specialist will monitor a wide variety of reports to mitigate risk/fraud and take actions on accounts; take incoming calls for lost/stolen/NRI/fraudulent applications and accounts; process other duties as required within the Transaction Services Department. The hours of the position are between mainly 7:00am-5:00pm, Monday through Friday.


Here are the top 3 things we're looking for in a candidate for this position, in this order. If you have this experience and are looking for an awesome, fast-growing team, we want to meet you!

1. Detail Oriented

2. Problem Solver

3. Ability to Multi-task

 

Perks :

Medical - Blue Shield

FSA & HSA options available

Dental - Metlife

Vision - Metlife - 100% paid by Vervent

401k - 100% vested once you start contributing. Generous company match!

EAP (Employee Assistance Program) - 100% paid by Vervent

Basic Life & AD&D - 100% paid by Vervent

Voluntary Life - Employee, spouse & dependents

Long-Term Disability - 100% paid by Vervent

Short-Term Disability

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Pet Insurance


Primary Responsibilities

  • Maintain accuracy and efficiency according to established departmental standards;
  • Review security reports for potential losses on accounts;
  • Review reports for reopening/reinstatement of accounts;
  • Review accounts for suspicious activity;
  • Research claims of unauthorized transactions per Regulation Z guidelines;
  • Process Billing Disputes in accordance with MasterCard and Visa Regulations;
  • Review returned checks for potential blocks on accounts;
  • Research and respond to correspondence from external sources;
  • Take incoming calls for lost/stolen/NRI/fraudulent applications/accounts;
  • Consumer Dispute Forms;
  • Process account closures;
  • Recommend improvements, enhancements, and changes to current policies and procedures to ensure effectiveness within the department;
  • Adhere to all company policies and procedures as stated within the company handbook;
  • Perform additional duties as required.
Requirements

Position Requirements

High School diploma or equivalent

Maintain acceptable attendance standards

Minimum of two years of credit card experience

Excellent written and oral communication skills

Flexibility to adapt to changing environments

Excellent decision making and problem solving skills

Ability to maintain a high level of professionalism

Word and Excel proficiency necessary

Exceptional attention to detail


Physical Requirements

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.