Crisis Counselor - Crisis Call Center - Georgia
Fully Remote Georgia Statewide Remote
Job Type

Hiring Georgia Residents Statewide for an excellent opportunity to gain valuable crisis experience! Full time remote positions available.

Who We Are: 

Behavioral Health Link has provided crisis intervention, behavioral health and developmental disability screening, triage, and linkage services since 1998 and is a recognized leader in crisis services and software.  We currently operate the statewide Georgia Crisis and Access Line (GCAL) and Mobile Crisis Response Services in four of Georgia's six regions. Our proprietary software powers our services as well as the services of other agencies throughout the U.S. and abroad. 

We are an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, veteran status, genetic information, ethnicity, or any other characteristic protected by law.



What We’re Looking For:

Our crisis call center is staffed by caring professionals with an empathetic ear and a passion for helping others. The crisis call center also provides online emotional support through text and chat. 

Job Summary: Screen, assess, triage, and provide telephonic crisis intervention/de-escalation to assist in identifying concerns with mental illness, developmental disabilities, and/or substance abuse using established protocols to collaboratively determine an immediate course of action. Quickly utilize assessment information and community resources to provide information and/or linkage and referral to services. Complete appropriate documentation simultaneously during call in accordance with established policies and procedures. This position handles a high volume of calls, the calls come in continuously and Counselor’s are required to keep pace with the demands of the calls with minimal downtime in between calls. The ability to switch between tasks and programs on the computer, while assisting callers is required.

**Fully licensed/unrestricted applicants will be expected to provide case consultation 25% of their weekly scheduled time. 


Essential Duties and Responsibilities:

• Answer all calls within response guidelines and using the crisis call center’s policies, procedures, and scripts necessary for screening of service requests.

• Provide telephonic crisis intervention services, assessment, and referral.

• Tolerate high stress, high-risk situations in a fast-paced environment autonomously.

• Using counseling techniques like motivational interviewing, active engagement, collaborative problem solving, and good contact, help calls identify and resolve personal, social, and interpersonal concerns.

• Factoring in the caller’s circumstances, history, support, internal and external resources, and level of risk, make referrals and or link the caller to the appropriate service or information using established protocols.

• Depending on the risk level, determine appropriate linkage and referral which can range from information only to active rescue and dispatch of EMS and law enforcement.

• Actively collaborate with designated shift supervisors as needed.

• Complete appropriate, timely, and accurate documentation in accordance with established criteria 2

and call center metrics (KPI’s).

• Adhere to established standards/guidelines for efficiency and productivity.

• Actively facilitate placement from initial contact until final disposition or until successfully and appropriately delegated to another staff member.

• Provide linkage follow-up as directed to assure individual accessed services.

• Train, coach, and develop new hires as assigned.

• Maintain job knowledge and adhere to the company and American Association of Suicidology Code of Ethics.

• Maintain a HIPAA compliant workspace (both auditory and visual privacy) at home that meets all company regulations.

What This Role Requires:

Crisis Counselor I – Bachelor's degree or certification as a Certified Peer Specialist or equivalent.

Crisis Counselor II – Master's degree in a helping profession (i.e., Psychology, Social Work, Counseling).

Crisis Counselor III – Associate/Restricted license to practice as a Counselor, Social Worker, or Marriage and Family Therapist.

Crisis Counselor IV – Unrestricted license to practice as a Counselor, Social Worker, or Marriage and Family Therapist.