Service Center Specialist
Description

Job Summary

The Service Center Specialist role oversees and serves as the primary business contact for Small Business Unit clients that generate less than $1,500 in revenue and have their coverage placed with a carrier that also has a Service Center.   The Service Center Specialist is expected to consistently provide courteous service to customers who require assistance with their account by directing them to the appropriate resources available to them or taking care of their service needs directly.   The Service Center Specialist should build relationships with clients to encourage ongoing business opportunities.


Reports to Small Business Unit Team Leader.


Starting Pay Range: $36,000 - $42,000 annually


Potential Responsibilities

  • Responsible for day to day communications, conflict resolution, and compliance on the client accounts.
  • Review all projects and material to be presented to the client to ensure quality standards and expectations are met.
  • Take ownership of the client accounts that are assigned to you.
  • Work closely with the team to maintain a continuous knowledge of client account in order to identify potential issues and/or opportunities.
  • Ensure that all processes and procedures (policy issuances, changes, expirations, audits, monthly reports and cancellations) are completed and quality standards are met.
  • Be aware and pursue opportunities for account growth and new business, involving the Risk Advisors and any other key support members.
  • Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
  • Understand company capabilities and service, and effectively communicate all offerings to the client.
  • Provide feedback on Service Center performance for Operations Director and Team Lead in order to continuously improve our position for the customer's experience and our ability to provide valuable communication regarding their ability to meet our service standards.
  • Help to identify profitability with Service Center usage and provide recommendations on areas that can be continuously improved
Requirements

Education: High school diploma or GED; college degree preferred


Experience: Clerical and computer knowledge; 1-3 years of experience in P&C coverages preferred


Licensure: Current Nebraska license in commercial property/liability coverages, or willingness and ability to obtain within 90 days of employment.


Skills/Abilities

  • Demonstrate professional oral and written communication skills with the ability to effectively interact with all levels within the organization.
  • Proven track record of successful client advocacy in a fast-paced environment, managing multiple projects at a time, while paying strict attention to detail.
  • Ability to complete activities from start to finish.
  • Demonstrate computer proficiency in Microsoft Office Suite.
  • Ability to pass background check requirements by insurance companies to be appointed.

And, above all, we look for team members who embody our core values: Professional. Team Player. Positive. Trust.