Road Service Technician
Fresno, CA Service Department
Job Type
Full-time
Description

Medium-/Heavy-duty Truck Technician 


Summary

Correctly and completely diagnoses and repairs assignments on the road in an equitable and fully recoverable/reliable amount of time.


Job Responsibilities:

  • Helps in conjunction with all other staff, ensures the security of client’s truck and property by applying protocols that are specific to their post.
  • Completes diagnoses assigned equipment repair issues, accurately and completely.
  • Prepares and passes on an accurate list of needed parts and repairs for review and authorization to Service Advisor.
  • Secures current price quotes through the Parts Department if requested.
  • Performs authorized repairs and adjustments in a consistent, high-quality, timely manner to a professional.
  • Communicates with parts department to obtain needed parts.
  • Saves and tags parts of the job if under warranty or if requested by customer.
  • Examines assigned vehicle to determine if further safety or service work is required or recommended.
  • Endeavors to remain up to date on the latest technical information and service procedures.
  • Understands and is fully capable of properly using all necessary test equipment and special service tools, pertaining to diagnoses and repair of appropriately assigned jobs.
  • Manages repair strategy and vehicle downtime to effectively return downed equipment to productive service as soon as possible.
  • Communicates findings, observations, and conclusions, to take adequate responsibility for their time investment on the job assignment and ensure stability.
  • Takes adequate responsibility for time invested in job assignment and ensures salability.
  • Performs all repairs within established standard repair times (SRTs).
  • Aids the Foreman in meeting deadlines and delivery of all promises made regarding assigned jobs and targets.
  • Advises Leadsman of any complication immediately.
  • Remains continuously aware of assigned workload while managing production time and repair promises.
  • Ensures that repair order stories are kept up-to-date, accurate, and complete with concise descriptions, including cause of failure’ and ‘work performed.’
  • Returns all shop tools and equipment promptly to assigned storage locations in clean, orderly, and usable condition.
  • Attends all required service tech training sessions and Service Department meetings.
  • Assists in instructing trainees as ordered by the Service Manager then directed by the Foreman.
  • Knows, understands, and adheres to Dealership and Service Department policies, procedures, and protocols.
  • Diagnoses any cause of malfunction and performs repair.
  • Examines assigned vehicle to determine if further safety or service work is required or recommended.
  • Documents all work performed and recommended on the repair order.
  • Road tests vehicles when required. (for licensed drivers)
  • Supervises work of any apprentice technicians as assigned. (for assigned apprentice trainers)
  • Keeps shop area neat and clean.
  • Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
  • Operates all tools and equipment in a safe manner.
  • Performs other duties assigned.
Requirements

Two to four years related experience and/or training; or equivalent combination of education and experience.

Qualifications

  • Valid Driver’s License (Class A & C)
  • Technical School (Preferred)

Education and/or Experience

  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.