Training and Development Performance Consultant
Denver, CO Training and Development
Job Type
Full-time
Description

Position Summary:

 The Training and Development Performance Consultant assists in developing and conducting employee training programs for the Community Support and Member Services teams. He/she is responsible for performing training needs assessments, designing, and delivering curriculum and learning materials and for coordinating and facilitating training that boosts employee performance in alliance with C4HCO’s mission and core values.


Position Responsibilities:  

The Training and Development Performance Consultant has primary responsibility for the following:

  

  • Facilitates and supports training, education, and on-going development of new and existing team members. 
  • Confers with management and team members to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies. Identifies training needs by evaluating strengths and weaknesses.
  • Formulates teaching outlines and assists in determining instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
  • Participates in selecting and developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
  • Conducts training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
  • Reports on progress of team members under guidance during training periods and maintains trainee records. Tests trainees to measure progress and to evaluate effectiveness of training.
  • Produces required productivity, quality assurance and training reports.
  • Functions as a point of contact for our state training partners (relationship management) 
  • Responsible for assuring timely and accurate notice and approval of access additional and removals to CBMS.
  • Create, maintain, and update documents using MS Office (i.e., Excel, PowerPoint, Word, and Visio)
  • Ability to obtain and/or maintain a Certificate of Training from the Staff Development Center (SDC). 
  • Coordinate and facilitate federal and state level program and process reviews. 
  • Identifies areas for improvement and recommends new business processes and programs. 
  • Identify trends, develops recommendations and/or escalates issues to management in a timely manner, minimizing risk and improving customer experience. 
  • Work with the Quality Assurance team to adhere to quality standards. 
  • Lead by example, motivating and encouraging agents to achieve goals.
Requirements

Position Requirements:

  • Minimum 2 years of contact center operations, or related work experience. 
  • Minimum 1 year of training delivery/facilitation experience, both face to face and virtual.
  • Proven classroom management skills, clear delivery and delivering well-organized presentations.
  • State (CBMS)Training Certification preferred – required within 6 months of start.
  • Demonstrated high level customer service skills, verbal and written communication and interpersonal skills. 
  • Ability to write routine reports and correspondence. 
  • Experience using Microsoft Office: PowerPoint, Excel, Word, Outlook, CBMS and Atlas.
  • Proficient with adult learning models/methods.
  • Knowledge of Adobe CC, InDesign, Photoshop, Camtasia (or similar video/screen capture creation software), Illustrator (or similar product), PowerPoint, WordPress, Microsoft products.
  • Must be able to work both independently and with a dynamic, tight-knit team to produce cutting-edge, high-quality training solutions. 
  • Experience in a start-up environment preferred.
  • Colorado resident.

Work Environment:

  • Currently working remotely
  • The Connect for Health Colorado office is in the North Tech Center area of Denver, near the intersection of I-25 and I-225
  • Work schedule may include some non-traditional hours, weekends, and evening events.
  • Core office hours, typically 8am-5pm with some flexibility 

Compensation:

Connect for Health Colorado offers a competitive salary and benefits package. Using Connect for Health Colorado’s annual benefits allowance, employees may elect from various benefit offerings and tailor a package to best suit their individual needs. Connect for Health Colorado employees are eligible to participate in the organization’s 403(b) plan and are additionally provided with paid time off, short and long term disability and life insurance.  Hiring range for this position is $56,000 - $66,000.


Connect for Health Colorado is an equal opportunity employer (EOE). Connect for Health Colorado may, at its discretion, conduct a background check on any workforce member and/or require job candidates to successfully complete a background check as a condition of employment.