Care4Kids Client Services Representative
Description

United Way of Connecticut is based in Rocky Hill, Connecticut. We are conveniently situated right off of I-91, and are close to many shopping plazas, restaurants and public transit.


Every hour of every day, people in Connecticut turn to United Way of Connecticut for help.  We help people find and access the health and human services they need, including food, shelter, and other basic needs.  We respond in the event of weather emergencies, natural disasters and family and personal crises of any kind.  We assist parents and caregivers with finding the best child care for their family.  If you’re an individual who wants to make a difference in the communities we serve, we have Care4Kids Client Services Representative positions open on our Care4Kids team.


WHAT YOU WILL DO:

Care4Kids Client Services Representatives are trained professionals who provide detailed information about eligibility requirements and protocols, make referrals and document cases. You will be assessing client situations, entering accurate case data and maintaining narrative and statistical records of all client contacts.


The Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m.; 9:00 a.m. – 6:00 p.m. (3rd Thursday of every month); Full-Time


The Pay & Benefits: Competitive $14.50 per hour pay rate.

  • We offer an outright 8% 401(k) contribution.
  • We also offer a generous benefits package which includes a significant health reimbursement account AND 160 hours of Paid Time Off in a calendar year which you begin accruing immediately!
  • 10 holidays per year.
  • Tuition reimbursement program.
  • Extensive classroom and on-the-job training.


Job Grade: 11

Requirements
  • High School Diploma/GED required with a minimum of two years’ experience in a customer service field required.
  • Bilingual English/Spanish preferred.
  • Minimum of one year’s office experience involving use of telephone and computer.
  • Prior experience demonstrating strong computer and phone skills strongly preferred.
  • Previous Contact Center experience desirable.
  • Proficiency with MS Office applications required.
  • Ability to handle a high call volume in a fast-paced Contact Center environment.
  • Ability to diffuse difficult situations while handling calls
  • Ability to follow strict guidelines in regard to verification and authorization.
  • Ability to maintain a high level of confidentiality in day-to-day duties.
  • Ability to follow strict guidelines in regard to verification and authorization.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Strong customer focus in all tasks and activities, even while under pressure.
  • Solid problem solving skills.
  • Ability to work and produce in a team environment.
  • Ability to relate well with people from diverse groups.
  • Ability to perform job with integrity and values consistent with the UWC Mission.


APPLICATION DEADLINE IS February 7, 2019

As a VEVRAA Federal Contractor, United Way of Connecticut, Inc. desires priority referrals of protected veterans for positions at its location at 1344 Silas Deane Hwy, Rocky Hill, CT 06067. Any questions may be referred to Recruitment@ctunitedway.org.


United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer.

Male/Female/Disability/Veteran

www.ctunitedway.org.


United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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