Service Supervisor
Job Type
Full-time
Description

Job Description: The Service Supervisor is the core of the daily operations for Senior Solutions. The Service Supervisor is a salaried position overseeing operations of 1 to 2 offices; including case management, revenue growth, scheduling, and on-site employee onboarding. The most successful Service Supervisors have an entrepreneurial spirit with a focus on the service of our clients and development of the caregiver field staff, typically that means 40-50 clients and roughly one thousand (1,000) completed service hours weekly. Caregivers report directly to the Service Supervisor and the Service Supervisor reports to the Director of their region. The goal of our Service Supervisor is to maintain quality service and client satisfaction while ensuring training, evaluation and development of the field staff.



Requirements

Responsibilities and Duties: (include but not limited to)

Client Relationships:

Building lasting relationships with clients, caregivers, referral sources, payors and the community

Act as the main point of contact for all client related needs, including questions and concerns regarding the field staff

Admitting new clients, set up PERS (Personal Emergency Response Systems) devices, conduct annual visits

Willingness to step in as a caregiver when needed, especially for critical clients

Ensure that basic needs of all clients are met

Complete appropriate eligibility checks for all contracted clients

Attend community events to grow presence and inform the community of service offerings

Attend marketing events and job fairs, senior provide meetings

Scheduling:

Manage caseload effectively by communicating and managing the schedule and changes for clients and caregivers; all maintained in real time

Growing caseload to meet the needs and goals of the region

Compare systems to ensure changes are accurate and communicated timely

Monitor metrics of admissions, gross margin, overtime and unfilled hours etc.

Supervision of field staff:

Interview and Onboard new field staff

Ensure caregivers are completing ongoing training

Identify and develop potential lead caregivers

Praise and discipline of field staff

Work with Directors and Quality Assurance to maintain and ensure compliance standards

Work with the accounting and finance departments to maintain and ensure compliance standards and accurate billing and invoicing occurs

Work with the payroll department ensure accurate payroll is processed

Constructively work alongside assigned recruiter to meet staffing needs


Qualifications:

High School or GED equivalent is required

Preferred additional education, such as a diploma from an accredited vocational school or college

Entrepreneurial spirit, self starter, independent, efficient worker

1-3 years experience in the non-medical home care industry is preferred

Valid driver’s license, clean driving record and state-required insurance is required

Reliable transportation is required; there is an option for a company car

Experience with ClearCare, Sandata, HealthStar (CareBridge), or other home health platforms preferred

Experience scheduling and supervising a team

Excellent interpersonal, organizational, communication and computer skills

Excellent time management, problem solving skills

Ability to communicate with empathy, respect and a positive tone

Ability to listen, address, resolve and document caller issues and concerns

Ability to task switch between multiple systems, email and phones

Must be available to work weekend on-call in a rotation with other Service Supervisors and Directors

Service Supervisor total compensation grows as revenue increases


Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Must be willing to travel to various site locations, as needed

Must be able to lift 15 pounds at times


Benefits:

Incentive Program $10,000+ annually. Incentives paid monthly!

Use of company vehicle (option to use full-time)

401k, Health, Vision, Dental, etc

8 Paid Holidays

10 Flexible Paid Days Off