CoC Communications Manager


TITLE: CoC Communications Manager

REPORTS TO: Director of Communications

STATUS: Exempt, salaried, full-time

LOCATION: Chicago, Illinois


Working at All Chicago:

All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home.

On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.  

All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like

minded colleagues in a supportive environment as we help end homelessness. Learn more at

Position Summary:

The Communications Manager serves as a key member of All Chicago’s Programs team and manages communication and outreach efforts to align partners in our collective efforts to end homelessness in Chicago.

The Communications Manager successfully executes multiple communications strategies to more fully engage our community

partners and Chicago’s Homelessness Continuum of Care (CoC).

The CoC is a membership association comprised of service providers, people of lived experience, funders, government agencies, and other stakeholders working collaboratively to create a citywide, systemic response to preventing and ending homelessness.

This position provides leadership on the creation of communication strategy, develops and executes work plans, leads substantive projects, and has the opportunity to grow along with the organization. 

Specific Responsibilities: 

Continuum of Care (CoC) Communications– 75% 

  • Develop a deep understanding of Chicago’s Continuum of Care (CoC) and All Chicago’s role in supporting the CoC, its programs, accomplishments, and goals. 
  • Manage the creation of CoC program e-newsletters, website content, fliers, brochures, and other communications. Draft program correspondence and press releases as needed. Highlight the work of our partners, through monthly features on the website, in newsletters, etc.
  • Attend regular meetings with leaders from Chicago’s homeless response system and develop materials to communicate system progress to the CoC. Serve as a communications strategist for the homeless system by providing communications support to partner agencies.
  • Maintain and improve the collection and organization of all partner agency contact and membership information, and mailing lists, including electronic and hard copies. 
  • Attend CoC workgroup meetings when appropriate to seek out strategic CoC and partner agency communication and branding opportunities. 
  • Coordinate editing, designing and promotion of reports and briefs. Serve as primary liaison to graphic designers for CoC communications. 
  • Coordinate with All Chicago’s Communications team to ensure program communications are consistent with organizational branding guidelines.
  • Represent All Chicago in a positive and responsible manner at external events and meetings.

CoC Community Engagement – 20%

  • With the Vice President of Community Partnerships, create and execute strategies for creating and sustaining trusted relationships across the CoC to help all partners and stakeholders understand and be able to identify their voice within the CoC Implementation Structure.
  • Provide support and technical assistance to CoC Board Committees related to CoC Membership.
  • Work with the Community Partnerships team to lead and/or carry out CoC Membership activities, including All CoC Membership meetings, dues collection and management of the membership website.

Administration – 5% 

  • Develop analytical metrics and regularly monitor and report on progress towards annual and strategic plan goals. 
  • Actively participate in department, committee, and staff meetings.
  • Other duties as assigned. 



Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

  • Bachelors’ degree in communications, public relations, or marketing, or equivalent degree or experience.
  • A minimum of two years of work experience in communications, public relations, or marketing. 
  • Experience communicating policy or systems-change programs preferred. Experience working on this issue preferred.
  • Prior experience using social media in a professional setting.
  • Prior work experience managing the production of, and writing communications materials intended for a variety of audiences. Excellent professional writing and verbal communications skills.
  • Proven experience with Constant Contact software or other third-party email vendors.
  • Advanced computer skills in Microsoft Office products and comfort with technology. 
  • Strong work ethic and integrity. Goal-oriented and results-driven. 
  • Strong interpersonal skills, professional presence, and ability to interact with a diverse audience.
  • Ability to respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, people of lived experience, service providers, government agencies, and other stakeholders.
  • Dedication to providing quality customer service to internal and external constituents. 
  • Excellent organizational and time management skills, timeliness in meeting deadlines, and the ability to oversee multiple projects at a time. 
  • Capacity to effectively carry out instructions provided in written or oral form. 
  • The capacity to work in a multi-disciplinary and collaborative environment, both internally and externally, is required. This position is required to assist other departments in order to facilitate the achievement of the All Chicago strategic goals and objectives, as appropriate. 


Work Environment

  • All Chicago's normal business hours are 9am to 5pm. We are currently working entirely remotely and will transition to a hybrid remote/in-office work setting in the future. We will consider accommodations.   
  • All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.


  • Salary is in the $51,660 - $73,500 range, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.          

To Apply

  • Please apply online with cover letter addressing our stated qualifications, resume, and your salary range requirement in Microsoft Word or PDF format only.
  • Incomplete applications will not be considered.
  • Applications will be accepted until position is filled.