Provide customer service and sales support to walk-in and phone-in Contractors in purchase of lumber and building materials for jobs and projects. Prior building material sales experience desired.
SUMMARY: Proactively provides profitable sales growth through maintenance of strong relationships with current & new accounts, increased sales to current & new accounts, attending to the short term needs of other projects, and cooperative interaction with all departments by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Develop and grow relationships and sales within our trade area through effective time management.
Contacts prospects to explain features of services, costs and advantages. Responds quickly to customer needs with complete and accurate information.
Manages assigned accounts for Ed Herrington, Inc. profitability. Actively participates in sales initiative programs to increase sales and communications with assigned accounts.
Drives the H-builder initiative through proactive phone calls and site visits when necessary and approved.
Confers with customers/company managers to investigate/resolve complaints/discrepancies on product or services.
Assists credit manager with credit issues in order to safeguard our financial interests in any given project.
Coordinates with various company services in the presentation of Ed Herrington, Inc. services to the customer. Develops and maintains relationships with purchasing contacts.
Participates in and contributes to discussions of quality improvements to our approach to customer service.
Supports Counter Sales and assists at sales counters when necessary to provide outstanding customer service.
Maintains customer data records.
Provides accurate quotes of basic material lists.
Writes orders and schedules initiation of services.
Works closely with Pro-Sales staff to provide clerical and customer support.
Participates in all required training assignments and trade show attendance.
Displays teamwork and effort in performance of all duties.
Supports the goals and objectives of Ed Herrington, Inc. through adherence to company policies, safety guidelines, and work requirements for successful completion of all assignments.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate's degree (A. A.) or equivalent from 2-year college or technical school; or 1 - 2 years related experience and/or training in the building trades industry; or equivalent combination of education & experience.
LANGUAGE SKILLS: Ability to read, analyze, & interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, & procedure manuals. Ability to effectively present information & respond to questions from groups of managers, clients, customers, & the general public. Strong negotiation ability and customer service presentation.
MATHEMATICAL SKILLS: Ability to calculate figures & amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, & volume. Ability to apply concepts of basic algebra & geometry.
REASONING ABILITY: Ability to solve practical problems & deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear; frequently is required to use hands to finger, handle, or feel & reach with hands & arms. Occasionally is required to stand; walk; sit; climb or balance; & stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, & ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to high, precarious places; outside weather conditions; & risk of electrical shock. The noise level in the work environment is usually moderate.
Regular, full time. Hours as assigned in a Sunday – Saturday workweek.
Office setting in assigned store for phone contact & availability, client research, review of customer base
performance with inside support personnel, discussion & development of improvements in techniques.
Requires valid drivers’ license & ability to drive in a safe & responsible manner. Clean MVR.
Must be proficient in ability to use & understand ECS Programs. Must be able to use available millwork
software, i.e. Anderson, Marvin, etc.
Requires advance knowledge of general lumber, millwork, building supplies, engineered wood design & products.
Independent position requiring minimal supervision.