Case Manager Director

Job Title: CUA Case Manager Director


Department: Community Umbrella Agency

Status: Full Time

Source of Supervision: CUA Program Director


The CUA Case Manager Director is responsible for overseeing the day to day operations of their assigned unit, supervises the activities of, and gives consultation and direction to the Case Manager Supervisors. The Case Manager Director engages in performing a variety of counseling related to services to children and youth in the CUA. The employee has controlling responsibility for the operation of a CUA case management unit and ensures that the unit conforms to standards, regulations and laws of the CUA, city, state and federal agencies. Work includes assigning cases, reviewing case activities, determining training and developmental needs, training employees, reviewing worker performances, and initiating corrective action when necessary

Starting Salary: $78,280 plus benefits according to experience

  • Accrual Paid Time Off at the rate of 20 days per year
  • Employer-paid health insurance effective the 1st of the month after 60 days of employment with an employee contribution
  • 12 paid holidays
  • Term Life Insurance coverage in an amount equal to one and one-half times your annual salary; maximum benefit of $200,000
  • 403b retirement plan
  • Long-term disability insurance
  • Short-term disability insurance

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


  • Minimum of a Master’s Degree in social work with a minimum of prior 2 years’ experience in human services (preferably in child Welfare)
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Strong clinical writing skills
  • Sound judgment, critical thinking, and problem-solving skills are essential.
  • Proficiency in English and Spanish strongly preferred

Key job tasks/duties/responsibilities of the CUA Case Manager Director

  • Function as part of the larger CUA team responsible for achieving the target goals of improving safety, permanency, and well-being of children, youth, and families. 
  • Plans, assigns and reviews the activities of a group of Case Manager Supervisors performing supervisory functions within the CUA; recommends changes in practices and procedures to increase operating efficiency and expedite work flow; confers with superiors on policies, rules, and regulations related to social service functions; consults with private and public welfare agency officials on established procedures and problem areas; recommends establishing or modifying current methods and policies; confers with superior on unusual social service problems.
  • Monitor case compliance to ensure that the agency is in upholding DHS performance standards
  • Trains Case Manager Supervisors in social work techniques and methodologies; orients worker with appropriate laws, policies, regulations and procedures; evaluates worker development, performance and problem areas to determine training needs; takes corrective action where necessary.
  • Conduct regularly scheduled meetings and case reviews with Case Managers and Supervisors.
  • Participate in Family Team Conferences when necessary.
  • Attend Court Hearings as needed 
  • Conduct regular supervision with all staff under your leadership
  • Establish and maintain a trusting relationship with families using a strengths-based approach.
  • Meet with the CUA Program Director to evaluate system-wide strategies for improving outcomes.
  • Complete all paper work in compliance with program requirements.
  • Attend scheduled in-service training in order to develop professional skills.
  • Provision of on-call services in cases of emergency and on a rotational basis as required by APM CUA protocol
  • Perform other duties that support the mission of APM and the CUA program.

Key Competencies:

  • Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission and values statements. Culturally sensitive to the needs and diversities of multi-cultural communities.
  • Strong interpersonal skills, respectful, and courteous nature.
  • An applied understanding of social work ethics and confidentiality.
  • Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel.
  • Knowledge of social services, child welfare and family systems services.