IT Support Analyst
Edina, MN Information Technology (IT)
Job Type


Job Purpose:

The IT Support Analyst will work under direct supervision to provide technical support to the end-users as well as support and maintenance of the computer equipment, security, processes, procedures and general documentation.

Primary Responsibilities:

  • End-User, Desktop Support: Provide technical support to end-users that is consistent with our Client Service Standards. Responsible for user and network printer set-up and maintenance. Create and update documentation on hardware/software/environment configuration and installation procedures. Work with and train employees on how to use technology efficiently and identify new ways to leverage technology. Responsible for workstation security including installing latest patches for security software.
  • Hardware/Software & Inventory Management: Execute established processes and procedures for hardware, software, and user accounts for new and separating employees. Create, update and maintain inventories of all hardware and software licenses.
  • System & Application Administration: Arrange technical support through vendors and project manage the rollout of new, less complex applications and/or hardware. Communicate effectively with vendors and the team. Identify and elevate issues and opportunities as appropriate.
  • Security: Will carry significant responsibility in the on-going maintenance of end-user system and device patching remediation. Will also assist with management of users
    within the physical security system and coordinating vendor activity.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.


Expectations, Skills & Qualifications:

  • A role model for our core values: Do the Right Thing, One Team, Get Stuff Done (G.S.D), and Give Generously 
  • Demonstrated commitment to timely, defect free and caring client service
  • Ability to provide prompt, professional and reliable technical support to employees and clients
  • Actively keep up with technology trends in banking and security threats in banking
  • Able to perform at a high level in a fast-paced environment
  • Flexible to change in a growing organization
  • Proficient at Microsoft Excel, Word, Outlook and PowerPoint; strong technical ability
  • Possess the ability to meet critical deadlines and work independently 
  • Excellent verbal and written communication skills
  • Demonstrate a high level of organization and attention to detail
  • Able to prioritize and manage multiple projects/tasks
  • Demonstrate a collaborative work style and respect for others
  • Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.

Most work is completed during regular business hours. Occasionally, with new system upgrades or server fixes, work must be completed during odd hours of the night or on weekends. This is when traffic to the website or office activity will be at its lowest and thus have less of an impact on the business.

Education & Experience:

A Technical Degree from College or University or certification in CompTIA A+ and/or Network+ and 1-3 years of experience in a technology support role or combination of education & experience.

Work Environment*:

  • While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle and feel objects, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 50 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception in the window environment and the ability to adjust focus. 
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Ability to work in tight spaces such as under desks and in network closets.
  • Some local travel will be required; must have proof of and maintain a valid driver’s license and insurance to commute between bank locations

*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.