Homeowner Support Coordinator
Description

Company Description

In 1990, a small group of dedicated volunteers with a desire to eliminate substandard housing in our community founded San Gabriel Valley Habitat for Humanity. Thanks to our supporters, more than 200 local and international families have been able to build or repair their own homes here in Los Angeles’ San Gabriel Valley and beyond. Through the years, we have maintained our unrelenting determination to help families in need by offering a hand up, not a handout.

Through donations, shopping at our ReStores, volunteering or adding a voice to support affordable housing, everyone can help families achieve the strength, stability, and self-reliance they need to build better lives for themselves.


Job Summary

The Homeowner Support Specialist assists our future Homebuyers and active Homeowners on their journeys to and throughout homeownership. 

This position works directly with homebuyers as they enter our Homeownership Programs by leading information sessions, orientations, and conducting group education and one-on –one counseling on a variety of topics related to pre-purchase and post purchase. The role provides consistent service, communication, and engagement to our current and potential homeowners. This position will work closely with other team members to ensure each applicant is moving successfully through our Homeownership Program. They also support post-purchase needs of homeowners such as HOA assistance, warranty work, and record keeping. This role often (at least twice monthly) requires meetings at night, on the weekends, and outside the office.

The success of this position will depend on the candidate’s ability to effectively communicate with our homebuyers/homeowners, as well as provide valuable educational and engagement opportunities to positively support their experience with SGV Habitat.  


Essential Job Duties

  • Serve as main point of contact for those inquiring about our homeownership programs, those currently enrolled in our programs, and those already served by our programs 
  • Develop and lead Information Sessions, Habitat Tours, Homebuyer Education Sessions, and all other community engagement / education workshops. 
  • Coordinate onboarding and orientations for those accepted into our programs
  • Actively, consistently, and effectively communicate with our program participants and support them to ensure updated eligibility materials are on file, program goals are being met, homebuyer education classes are attended, and sweat equity opportunities are available and utilized 
  • Identify and coordinate subject matter experts and potential partners to increase both number and types of opportunities for homebuyer education workshops 
  • Attend property walk-throughs once homebuyers have signed purchase contracts
  • Coordinate with property management firms to provide HOA support for formal existing boards and new board development and ensure proper record keeping
  • Provide Post Purchase support – including leading educational workshops, organizing social and engagement opportunities, and assisting in mortgage termination processing for all current Habitat homeowners 
  • Perform annual Occupancy Restrictions, monitoring, and other compliance verifications
  • Assist in gathering and compiling story and survey data for other departments and providing general administrative duties for the program   
  • Maintain department documents, including appropriate maintenance of confidential applicant information both as hard copies and in digital database   

Job Specification

FLSA: Non-exempt Full Time


Work Schedule

Monday - Friday, 9AM to 5:30PM


Report to

Director of Programs


Pay Rate

$20.00 - $22.00 per hour, DOQ


Benefits

Health Insurance, Vision & Dental Insurance, Life Insurance, 403(b) company match, PTO (Vacation/Sick/Personal/Holiday)

Requirements

Education:

  • College degree or equivalent experience

Experience:

  • Coordinating and prioritizing multiple tasks or projects with varying degrees of urgency
  • Community engagement
  • Training and meeting faciliation
  • Past work as a case manager, educator, or in social service programs preferred

Knowledge:

  • Understanding of affordable housing landscape and challenges
  • Housing, Credit, or Financial Counselor

Skills:

  • Excellent communication, interpersonal and cultural competency skills
  • Organization, attention to detail, ability to work independently, and ability to multitask and meet deadlines are essential
  • Strong public speaking and presentation skills
  • Conflict and problem resolution
  • Proficient in computer programs such as Excel, Outlook, and databases (such as Salesforce / Homekeeper)

Abilities:

  • Maintain confidentiality of sensitive and protected information
  • Communicate orally and in writing in Spanish or other languages


Disclaimer

SGV Habitat for Humanity actively seeks and welcomes applications from candidates with exceptional qualifications. SGV Habitat for Humanity is an Equal Opportunity Employer and will consider all qualified individuals, including minorities, women, individuals with disabilities, and veterans, regardless of race, religion, age, color, national origin, sex, sexual orientation, genetics, gender identity, or any other legally protected characteristic. SGV Habitat for Humanity will not inquire about a job applicant's criminal conviction history prior to making a conditional offer of employment.