Job Title: Ticket Specialist
Department: Ticket Office
Reports To: Ticketing & Sales Manager
FLSA Status: Non-Exempt, Part-Time
Pay Tier: 2
Desired Start Date: As soon as practicable
Under the general direction of the Ticketing & Sales Manager and Asst. Ticketing and Sales Manager, the Ticket Specialist is responsible for general ticket office operations and ticketing transactions. Weekends, mornings, evenings, and holidays required.
Essential Duties and Responsibilities include, but are not limited to, the following:
Patron Service and Experience:
- Ensuring that patrons and community members have an exceptional, welcoming, and inclusive experience when attending or interacting with Trinity Rep
- Provide a high level, concierge-style of customer service to patrons and visitors for:
- In-bound and out-bound subscription and ticket sales and service
- In-bound and out-bound group and school sales and service
- General informational calls
Ticketing and Sales:
- Processing and fulfilling ticket sales in through various communication channels
- Assisting patrons with ticket exchanges and other requests
- Working will-call for performances
General Ticket Office Operations:
- Responding to mail and email inquiries
- Database cleanup
- Assist in the preparation for mass ticket mailings
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education: One or more years of professional experience and/or training in customer service, business, operations, or management; strong administrative and organizational skills; interest and/or involvement in an arts related enterprise; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, employees, patrons, and the general public in writing, by telephone, and through face-to-face conversation.
- Must be able to remain in a stationary position for a prolonged period.
- May be tasked to ascend/descend steps, ladders, and scaffolding.
Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to calculate figures and amounts such as discounts, interest, commissions, fractions, percentages, ratios, and proportions.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills: To perform this job successfully, an individual should have knowledge of customer relationship management software (Salesforce or PatronManager preferred); internet software; word processing software; and strong knowledge of spreadsheet software.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Employees must be able to work nights and weekends and holidays 100% of the time.
- Trinity Rep is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams.
Trinity Repertory Company is an equal opportunity employer dedicated to building a culturally diverse, equitable, and anti-racist environment. For information about Trinity Rep’s commitment to antiracism, please visit trinityrep.com/antiracism.
ABOUT TRINITY REPERTORY COMPANY
Rhode Island’s Tony Award-winning theater company, Trinity Rep has created unparalleled professional theater for and with its community since its founding in 1963. Trinity Rep is committed to reinventing the public square and inspiring dialogue by creating emotionally-stimulating productions and innovative education programs for all ages and abilities. Whether classical or contemporary, all of Trinity Rep’s productions connect audiences with the play and each other in meaningful and sometimes surprising ways. Its annual production of A Christmas Carol has brought families together for 40+ years and made memories for over a million audience members. Trinity Rep shapes the future of the nation’s theater through the development and production of new plays, as well as the tuition-free Brown University/Trinity Rep MFA program – one of the leading programs for actor and director training in the world.
Trinity Rep strives to facilitate human connection through its commitment to forming meaningful community partnerships, creating a safe and welcoming environment for everyone, delivering exceptional customer service, and connecting patrons with its resident company of artists. Trinity Rep has resolved to place antiracism at the center of its work, and has embarked on a robust planning process to develop and implement a bold new vision for theater making, education, and community engagement, founded on the principles of genuine equity and antiracism.
Located in downtown Providence, Trinity Rep has long been a driving force behind the creativity that fuels and defines the region. Typically employing over 250 artists, educators, and administrators, the organization generates nearly $21 million in direct and indirect economic activity annually. It is one of 76 theaters nationwide with membership in LORT (the League of Resident Theaters), the organization representing America’s leading professional theater companies.
Learn more at www.trinityrep.com/about/