IT Support/Database Systems Administrator


The Printer, Inc. (TPI) is a full service printer specializing in complex variable data printing in the casino gaming industry. We are a privately held company that has been in business for over 40 years. TPI is always looking for committed, hard working, self-motivated individuals that take pride and accountability in their work. TPI rewards their employees with competitive salaries.

We are seeking IT Support Staff for our facility in Des Moines, IA.  

Position Summary:  Provide technical assistance and support related to computer systems, hardware, or software. This position responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Essential Functions

  • Provide technical assistance for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training documentation and train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Perform virus and spyware updates on computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Advanced proficiency in Microsoft Office, to include Access, Excel, Outlook and Word.
  • LAN/WAN experience and understanding 
  • Quality Focus
  • Excellent organization and project coordination skills 
  • Technical experience and understanding 
  • Quick Study
  • Effective at problem solving and decision making.
  • Detail oriented and highly organized.
  • Advanced computer operating skills 
  • Work under pressure and meet deadlines while maintaining high levels of efficiency.
  • Simultaneously manage multiple tasks while adjusting to changing priorities. 
  • Team player with ability to clearly communicate objectives.
  • Work flexible hours, including some evenings and weekends and available for on-call work.

Preferred Education and Experience

  • 4 year degree in related field preferred.
  • 2 years related experience. 

Physical Demands: This position requires a variation of frequent sitting, standing, and walking throughout the day with occasional bending and squatting required to work on equipment. Occasional lifting up to 50 lbs. Continuous vision required for detailed work. Frequent hand/wrist/finger movement for computer work.

Position Type/Expected Hours of Work: This is a full-time position. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., but the schedule varies and requires flexibility to work as needed in the evenings and weekends. Typically 40 hours per week.

Travel: Some travel may be required to assist off-site employees as needed. 

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TPI recognizes that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.