Family Support Director
Northside Achievement Zone Office
Job Type

Salary range: $65,010 - $86,680 annually

HIRING BONUS: All new employees will receive a $3,000 hiring bonus!

The Northside Achievement Zone (NAZ) is a bold and innovative collaborative effort to close the achievement gap in the geographic “Zone” of North Minneapolis. The purpose of our work is to end multigenerational poverty in our community, using education as a lever. We use a data-driven, evidence-based, achievement-focused model in which both children and their families move through a “cradle-to-career” ecosystem that provides comprehensive support. NAZ is a leading initiative in the national Promise Neighborhoods and cradle to college/career movement. As NAZ learns what works with families in North Minneapolis to address complex issues related to urban poverty, strategies are being set up for replication and informing the regional, state, and national field.

Position Overview:

The overall purpose of the Director role is to support our Family Support (Housing/Career/Finance) strategy made up of partners, resources and strategies in order to support NAZ families so that their children can show up ready to learn and succeed academically. The focus of the role is to work with partners using collective impact methods and adaptive change strategies designed collaboratively to support families. This includes: collaborating with housing and career/finance partners, the NAZ Family Support Action Team, and acting as coordinator and collaborator alongside the State, Hennepin County, and NAZ anchor partners in a site within the MN 2-Gen Policy Network. Through NAZ coaches and partner Action Teams, and with NAZ “Results Plans” (strategy and continuous improvement plans) as a roadmap, the Family Support Director helps design and implement pathways that support family led goals and collaboration that leads to systems and policy-level efforts. The Director facilitates anchor partner meetings, Action Team meetings, Core Team meetings for the MN 2-Gen site, and uses data to influence improved processes with partner leadership and staff. This is a hybrid role, the individual will complete a portion of their work onsite at the NAZ facility located in North Minneapolis, MN 55411.


Primary Responsibilities:

  • Partner Collaboration: Collaborate with housing/career/finance partners to ensure development and implementation of Results Plans and coordination of high impact strategies that ensure housing stability, income growth, asset and wealth generation, access to training and career readiness opportunities, etc. for families enrolled in NAZ.
  • Strategy Development: Develop strategies, processes and protocols within housing/career/finance that support families in NAZ that support the overall mission of NAZ, in partnership with other Directors and partners.
  • Systems & Policy Change: Collaborate with families, partners (community level and public sector) to identify, align around, and take collective action on opportunities for systems and policy level change opportunities related to housing/career/finance, using data to hold one another accountable to drive change.
  • Results-Based Leadership: use results-based, adaptive and data-driven leadership skills to collaborate with others and take action on strategies that address equitable opportunities.
  • Collaboration for Family Referrals: Support the implementation of family referrals from NAZ Coaches to Housing and Employment Specialists located at anchor partner, and overall success in families meeting their family support goals.
  • Data, Learning & Continuous Improvement Process: Collaborate with Evaluation Director and Data Innovation Team to contribute to development of data monitoring aspects of the database, use data for continuous improvement and nurture a culture of learning across partnerships.
  • Internal Program Implementation: Collaborate with the Family Achievement Director and Early Childhood Director to develop internal programs across teams to drive family achievement outcomes.
  • Contract management: partner with COO, Finance Director, and partners to ensure ongoing partnerships and resources are designed, allocated, and implemented in accordance with strategic goals.
  • Relationships: Develop trusting relationships with partner staff, to support shared implementation goals.
  • Meeting Regimen: Oversee regular meeting schedule with key NAZ and partner staff to review family data, track progress and identify actions to support family goals.

Minimum Qualifications:

  • Bachelor or Master’s degree in urban studies/affairs, social work, public policy, public affairs or related field.
  • 5 years’ experience in a progressive leadership role with the intent to disrupt poverty & inequity by ensuring housing and economic stability, or a combination of equivalent experience and training.
  • Knowledge of public policy issues and issues in the field, with a lens toward advancing equity, ensuring housing stability and economic mobility, wealth creation, and access to career pathway opportunities.
  • Demonstrated capacity for strategic thinking and long-range planning.
  • Ability to prepare clearly written summaries and analysis.
  • Ability to maintain confidential information.
  • Ability to work collaboratively as a member of an internal team, as well as in collaboration with community partners.
  • Ability to communicate effectively interpersonally and in group presentations.
  • Ability to handle heavy workload and meet deadlines.
  • Ability to work with high level of proficiency in Microsoft Office software including Word, Excel, Access and Outlook.
  • Knowledge of professional development training, including understanding technology and data management systems.
  • Ability to work collaboratively and respectfully with a variety of people and groups and to represent NAZ effectively.
  • Commitment to the expectation that children growing up in North Minneapolis can succeed in academics and college.

Supervision Responsibilities: N/A

Internal Relationships:

  • VP Family and Community Impact, Family Engagement Director, Data Innovation team, Family Academy Program Director, Family Coaches, Development team, and others

External relationships:

  • Family Support partners, Hennepin County, State of MN (DHS)
  • Working Conditions:
  • Work includes frequent visits to homes and includes walking up and down stairs, lifting and bending.
  • Regular operation of normal office machines (computer, copier, and fax) is required.
  • There are occasional evenings and weekends required.
  • Limited travel may be required.