2-1-1 Training Coordinator
Rocky Hill, CT 2-1-1
Job Type
2-1-1 Training Coordinator
We are looking for a 2-1-1 Training Coordinator who is responsible for the development, delivery, and evaluation of training programs to meet organizational needs and to address identified organizational performance issues. This position strives to fulfill the mission of United Way of Connecticut (UWC) at all times while at work. 

The Hours: Monday through Friday, 12:30 p.m. through 9:00 p.m. (Full Time)

After job training, position will be hybrid (in office and remote).


The Pay & Benefits:  $17.42 - $25.27 per hour. Internal candidates below Grade 13 would be eligible for a promotional increase.

Spanish- or Portuguese-speaking applicants who are hired and pass certification will get an additional $.75 per hour.

  • An outright 8% 401(k) contribution (approximately $4,000 annually)
  • 20 days of Paid Time Off in a calendar year – you begin accruing immediately!
  • 13 paid holidays per year
  • Generous health benefits including 80% company-paid health insurance and deductible
  • Tuition reimbursement (after 1 year)
  • And more!


  • Bachelor's degree in social work, psychology, counseling, education, quality assurance, or related field plus three years’ related work experience preferred, or an Associate’s degree in social work, psychology, counseling, education, quality assurance or related field plus five years’ related work experience required.
  • Demonstrated expertise working in a call/contact center environment using call center technology and multiple databases preferred
  • Demonstrated ability to deliver/facilitate training program(s) in one-on-one and group formats.
  • Must be willing and able to report to work in adverse weather conditions.
  •  Must be able to work additional hour’s off-shift, weekends, and holidays as needed.
  • Certified as an Information and Referral Specialist (CIRS) after one year of employment and certified as a Crisis Worker through American Association of Suicidology (AAS) or working toward this certification.
  • Proficiency with MS Office applications.
  • Ability to handle a high call volume in a fast-paced contact center environment.
  • Ability to diffuse difficult situations while handling calls.
  • Ability to follow strict guidelines with regard to verification and authorization.
  • Ability to maintain a high level of confidentiality in day-to-day duties.
  • Ability to follow strict guidelines with regard to verification and authorization.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Strong customer focus in all tasks and activities, even while under pressure.
  • Solid problem solving skills.
  • Ability to work and produce in a team environment.
  • Ability to relate well with people from diverse groups.
  • Bilingual, English/Spanish preferred.
  • Ability to perform job with integrity and values consistent with the UWC Mission.