Lead Nurse
Wilmington, DE Nursing
Job Type


Join a caring, dedicated team who helps patients and families gain access to healthcare, and navigate community services and resources.$5000 Sign On Bonus!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay.  The Lead Nurse is a working RN Case Manager who will work closely with the Nurse Supervisor and serve as the on-site RN support, being a point of contact for the site RN team during daily operations. The Lead Nurse will support the growth and development of the site RN team by providing mentorship, acting as a clinical resource. The Lead RN will support the Nurse Supervisor by ensuring the site RN team adheres to Westside’s clinical and operational standards, policies and procedures in all aspects of their work. The Lead Nurse is also responsible for maintaining a caseload of patients.


A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.


OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.


  1. Provide leadership and support to site RN team, including orientation and ongoing training when needed, as directed by the Nurse Supervisor and continuously practicing, enforcing and educating staff regarding safety standards.
  2. Oversee assigned nurse team performance of their daily tasks as described in their job description to ensure work is completed efficiently and in accordance with Westside’s standards, policies and procedures. Delegate tasks to Nurses as necessary and appropriate, utilizing a synergistic approach.
  3. Provide support with education and implementation of workflow changes resulting from the addition or revision of policies and processes.
  4. Manage a caseload of patients/populations identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process. Evaluate outcomes of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality.
  5. Participate in the daily huddle
  6. Provide ambulatory care support as a member of the care team; which may include, but is not limited to walk-in and/or telephone triage
  7. Maintain compliance with all professional and organizational requirements to meet position standards.
  8. Ability to efficiently perform the core responsibilities outlined in all RN Job description; participate in quality improvement activities and initiatives; other duties as assigned or requested.



  1. Graduate of an accredited nursing program with an Associate Degree of Nursing AND minimum of 5 years experience in ambulatory care setting or comparable
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification
  4. Ability and availability to work 40 hours per week, including rotating Saturday coverage
  5. Current Ambulatory Care Nursing Certifications (RN-BC)


  1. Nursing Case Management Certification (RN-BC), Pediatric Nursing Certification (RN-BC), or Psychiatric-Mental Health Nursing Certification (RN-BC)
  2. Prior supervisory and/or management experience
  3. Ability to read, write, and speak both Spanish and English fluently


  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative, strong communication skills (written and verbal), self-control.
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection tools
  3. Proven problem-solving skills to identify creative solutions to problems faced by patients and families
  4. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner with maintaining positive outlook and demeanor
  5. Ability to work independently and as a member of the team utilizing a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines