What We Do
Habitat for Humanity Greater San Francisco believes in the power of homeownership to create generational impact. To this end, we build homes for first-time homeowners and sustain homeownership by helping vulnerable homeowners retain their home as an asset for generations to come.
The Homeowner Services Specialist plays a critical role in ensuring that Habitat Greater San Francisco remains a compliant, accessible, fair, and partnership focused nonprofit for those interested in homeownership opportunities and current Habitat homeowners. You would be the first point of contact for interested clients, supporting outreach and intake. You would also work within our pre-purchase program, including reviewing homeownership applications and screening for eligibility, in addition to supporting administrative functions for the department related to data collection and recordkeeping.
Outreach & Intake (35%)
- Respond to intake requests in person or via phone & email
- Orient candidate households to Habitat’s homeownership program
- Support outreach and marketing efforts for homeownership
Pre-Purchase Programming (35%)
- Ensure that applications are processed fairly and consistently per Habitat’s underwriting process and requirements, in addition to any local/state/federal regulations. Screen applicants for any given application cycle by running credit reports & background checks, evaluating income, and communicating with third party lenders
- Maintain consistent communication with applicants throughout the application cycle
- Coordinate sweat equity (homeowner volunteer hours), including pre-purchase education, homeowner support calls and on-site construction and/or additional volunteer work
Data Collection, Evaluation & Administrative (30%)
- Manage an average of 450 applications per application cycle
- Maintain all client & homeowner files in hard copies and electronically via HomeKeeper/Salesforce; includes entering sensitive and confidential data into HomeKeeper
- Support data collection efforts such as homeowner surveys, pre/post surveys, & sweat equity
- Background in community engagement, working with diverse audiences
- Familiarity with underwriting and lending procedures, including local, state and federal laws and regulations
- Experience or a strong interest in homeownership and/or rental services
- Excellent written and oral communication skills
- Excellent organizational and prioritization skills; able to manage an unpredictable workflow and possess the flexibility to respond thoughtfully and quickly
- Proficiency with MS Suite
- Comfort with database entry, experience with Salesforce a plus
- Bilingual Cantonese/English or Spanish/English highly desirable
- Able to work nights/weekends as necessary
- Must be able to pass background check (In accordance with state and county law: convictions do not necessarily rule out employment, it depends on the nature and severity of the conviction and is evaluated on a case by case basis, check is conducted on last 7 years only.)
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and stand or bend as necessary. Must be able to travel within tri-county area during open application cycles.
Compensation for this role is competitive, DOE. This full-time position offers health, dental and vision insurance, chiropractic/acupuncture, life insurance, long-term disability, employee assistance program (EAP), Flex Savings Account (FSA), 403b retirement account, commuter benefits, and 20 days paid time off, 3 sick days, and 12 paid holidays.