Peju Winery is seeking an experienced Reservations Concierge who will be responsible for handling tasting and event reservations, inquiries, cancellations and sales in an attentive, courteous and efficient manner.
-Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
-Answer guest inquiries about tastings, events, fees, wine and merchandise as well as hours of operation.
-Enter reservations into the computer according to standard operating procedures.
-Communicate and work closely with the Experience Department to enter group bookings.
-Maintain availability calendar and communicate all relevant information to the Hospitality staff.
-Maintain accurate files and reports.
-Be able to perform all duties of Reservations Sales Agent and assist in the Tasting Room as required by management.
-Maintain a guest waiting list and follow up accordingly.
-Send confirmations to guests.
-Process all tasting fees and charges at time of reservation or sale.
-Sell wine and/or merchandise when applicable.
Education & Experience
-High School diploma or equivalent required.
-Experience working in a fast-paced winery, hotel or restaurant is desirable.
-Flexible and long hours sometimes required.
-Occasionally required to lift, carry, push, pull or otherwise move objects.
-Maintain a warm and friendly demeanor at all times.
-Must be able to effectively communicate both verbally and written with guests and coworkers in an attentive, friendly, courteous and service-oriented manner.
-Must be effective at listening to, understanding, and clarifying concerns raised by guests and coworkers.
Must be effective in handling problems, including anticipating, preventing, identifying and solving them as necessary.
-Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
-Must maintain confidentiality of guest information.
-Must be able to show initiative, including anticipating guest or operational needs.
-Must have demonstrated ability to use multiple computer programs of varying levels of complexity.
-Attend all required meetings and trainings.
-Maintain regular attendance as required by scheduling, which will vary according to the needs of the winery.
-Maintain high standards of personal appearance and grooming.
-Comply with Peju regulations to encourage safe and efficient operations.
-Perform other duties as requested by management.