The Minnesota Hospital Association (MHA) represents hospitals and health systems, which provide quality care for their patients and meet the needs of their communities. Since 1917, MHA has worked to equip Minnesota’s hospitals and health systems with leading-edge resources, best practices and guidance to provide high-quality care and contributions that extend into the communities they serve. MHA provides services to hospital and health system members in areas including: federal and state advocacy, continuous quality improvement and patient safety, communications, data and information services, education and professional development, finance, legal services, and priority issue support.
ABOUT QUALITY AND SAFETY
MHA’s Quality and Safety Department leads multiple initiatives to help hospitals and health systems continuously improve care through evidence-based best practices. In partnership with MHA members, the department develops and publishes robust tools and resources to aid MHA members and other health care organizations around the country in building successful quality and safety programs; offers many in-person and distance learning and training opportunities; hosts multiple statewide expert quality committees; and makes virtual and on-site visits year-round to learn and spread best practices among hospitals and health systems across the state. Minnesota’s leadership on quality and safety is recognized throughout the nation.
The quality & safety specialist will develop, implement and facilitate hospital and health system clinical activities and collaboratives to improve the triple aim (quality of care – patient experience and clinical quality; population health; and cost of care). This position will provide MHA hospital and health system members with technical and implementation support, including consults, training/education and assistance with prioritization of quality and safety activities. This position will communicate and work with MHA members and other stakeholders on a routine basis including performing virtual and on-site visits and consultations. Activities will be designed to position MHA and its member hospitals and health systems as demonstrated leaders in quality and safety.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Directly interface with hospitals, health systems and communities in order to learn, observe, facilitate and present results of the MHA QS division's work.
- Routinely work with with staff in all MHA divisions to collaborate and provide and obtain both routine and nonroutine information as needed.
- Convene and facilitate forums, committees and groups made up of various stakeholders, including patients, families, community members, caregivers (such as nurses, therapists, social workers and case managers), in order to understand the processes of care around the triple aim.
- Conduct in-depth analysis of the care processes that surround patients and families (including review confidential peer review information, caregiver interviews, patient and family interviews to identify themes) and summarize findings both on an individual patient and a population basis.
- Interact extensively with members (group, individual, on-site, off-site), topic experts and staff. This will include travel to various locations across the state for regional and one-on-one hospital visits.
- Facilitate member advisory workgroups, conference calls and education programs through statewide, regional and one-on-one training and provide additional support through meetings, webinars and conference calls.
- Conduct environmental scans and research and turn into actionable plans for members.
- Develop and deliver effective presentations.
- Engage with multiple regional partners, working across the continuum of care as needed.
- Other duties and tasks as assigned.
MHA and its subsidiaries are equal opportunity employers. All employment decisions at MHA are based on business needs, job requirements and individual qualifications without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factors.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a few examples of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Highly motivated individual with self-initiative skills and ability to work well in a team
- Function well in a team-based environment with other members of the QS division and other MHA departments
- Organizational skills with good follow-through abilities
- Strong written and oral communication skills
- Adept at presenting to various stakeholders
- Ability to set priorities and handle multiple tasks and quality/safety improvement projects
- Substantial experience with training/educating health care providers
- Experience in infection prevention/control
- Adept at collating and analyzing data using various tools like Excel
- Strong facilitation skills
- Ability to develop, manage and report on detailed progress plan
- Organized, analytical and efficient
- Good problem-solving skills and the ability to make independent decisions
- Strong customer service skills for both internal and external customers
EDUCATION and/or EXPERIENCE
- Bachelor's degree (B.A. or B.S.) from four-year college or university, and at least three years of relevant experience or postgraduate studies in related field
- Experience in hospital, long term care or other operational settings across the care continuum preferred to enhance in-depth analysis of the care processes that surround patients and families.
- Project management, quality, and process improvement experience preferred
Must be familiar with Microsoft Office Suite with in-depth experience with PowerPoint, Excel and Word platforms. Familiarity with Adobe Creative Suite is a plus.