Child Development Infoline Care Coordinator

United Way of Connecticut is based in Rocky Hill, Connecticut.  We are conveniently situated right off of I-91, and are close to many shopping plazas, restaurants and public transit.

The Company:  Every hour of every day, people in Connecticut turn to United Way of Connecticut for help.  

• We help people find and access the health and human services they need, including food, shelter, and other basic needs.

• We assist parents and caregivers with finding the best child care for their family.

• We respond in the event of weather emergencies, natural disasters, and family and personal crises of any kind.

The Position: Do you want to use your background in special education or early child development to make a positive difference in peoples' lives every day?  You can at United Way of Connecticut/2-1-1!  


Child Development Infoline Care Coordinators are highly trained professionals who provide care coordination functions within the specialized Child Development Infoline (CDI) unit, which assists consumers and providers to understand the services available through the Birth to Three Early Intervention System, Early Childhood Special Education, Help Me Grow and Children and Youth with Special Health Care Needs programs and makes referrals to these programs as appropriate.  The CDI Care Coordinator handles calls related to the health, development, behavior and learning of children and supports families by providing information and education on these topics, researching and making referrals to services and providing continued support, advocacy and follow-up as needed. 

The Hours:  Monday through Friday, 9:00 a.m. – 6:00 p.m. (with a one hour lunch break) or 9:30 a.m. – 6:00 p.m. (with a 30 minute lunch break); Full-Time

The Pay & Benefits: Competitive $16.40 per hour pay rate.

• We offer an outright 8% 401(k) contribution.

• We also offer a generous benefits package which includes a significant health reimbursement account AND 160 hours of Paid Time Off in a calendar year which you begin accruing immediately!

• Extensive classroom and on-the-job training.

• An added bonus to working for us is the satisfaction you’ll get from helping to meet the needs of Connecticut residents by providing information, education and connection to services.  Helping others makes you feel good!

Job Grade:  13

  • Bachelor’s degree in special education, early child development or related health and human services field, plus a minimum of one year’s experience working with children and their families (preferred), or Associate’s degree in early child development or related health and human services field and three years’ experience working with children and families, or high school diploma and five years’ experience working with children and families (required).
  • Experience with and demonstrated knowledge of Birth to Three and/or special education systems.
  • Knowledge of typical and atypical child development and special needs conditions and understanding of Connecticut’s service delivery systems for children and their families.
  • Knowledge of other children’s services, such as parent education programs, family support programs and/or the child welfare system.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Strong customer focus in all tasks and activities, even while under pressure.
  • Solid problem solving skills.
  • Proficiency with telephone and data systems including MS Office applications.  
  • Ability to maintain a high level of confidentiality in day-to-day duties.
  • Ability to perform job with integrity and values consistent with the UWC Mission.
  • Bilingual in English/Spanish preferred.


As a VEVRAA Federal Contractor, United Way of Connecticut, Inc. desires priority referrals of protected veterans for positions at its location at 1344 Silas Deane Hwy, Rocky Hill, CT  06067.  Any questions may be referred to

United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer.


United Way of Connecticut, Inc. endeavors to make accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500.  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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