Clinic Operations Specialist
Nashville, TN Clinic Operations
Job Type

Nashville Hip Institute at TOA is a part of Tennessee Orthopaedic Alliance, the largest orthopaedic surgery group in Nashville and Middle Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

About Nashville Hip Institute at TOA: Nashville Hip Institute specializes in the evaluation and treatment of hip pathologies, particularly in the field of hip preservation. Our internationally recognized, multidisciplinary, team approach allows us to develop tailored treatment plans both surgical and conservative to best serve our patients and return them to the highest level of function. Many patients travel from out of the local middle Tennessee region to seek care with the NHI at TOA team and teamwork is critical to the success of their treatments. We are seeking a motivated individual looking to be an integral part of this team approach. 

There are a number of reasons why TOA is an employer of choice; here are a few of them:

  • Stability - TOA has been in Middle Tennessee since 1926 and has expanded to nearly 20 locations!
  • Impact - TOA's team members use our careers, whether in our clinics or our business office, to make a positive difference in the community by building relationships and helping patients live their best life.
  • Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
  • Total Rewards - TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.


The Clinical Specialist is the friendly and helpful face of Nashville Hip Institute at TOA – generally, the first person who interacts with patients and their families when they arrive for an appointment. Responsibilities include:

  • Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
  • Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team.
  • Verify and update patient demographic and insurance information upon arrival.
  • Collect copayments, coinsurances, deductibles, and balances.
  • Prep daily clinics for upcoming appointments and review charts for completeness. 
  • Answer incoming calls and schedule follow-up appointments for clinic and physical therapy.
  • Work directly with clinic staff and management on operations/clinic flow to create the best environment for care.
  • Assist with clinical workflow including rooming patients, coordinating multidisciplinary appointment follow ups, and navigating a fluid clinic schedule for patients with multiple appointments in the day. 


Here are some of the qualifications our successful candidates possess:

  • Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to the views of others; Gives and welcomes feedback; Contributes to building a positive team spirit, putting the success of team above own interests; Builds morale and supports everyone's efforts to succeed; Regularly assists others; Asks for help when needed. 
  • Exceptional Communication: Speaks clearly and professionally in all situations; Actively listens and gets clarification when necessary; Responds appropriately to questions. Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.
  • Problem Solving: Identifies and resolves problems in a timely manner; Skillfully gathers and analyzes information; Develops alternative solutions when appropriate; Uses reason even when dealing with emotional situations.
  • Productivity: Meets or exceeds organizational productivity standards either qualitative or quantitative; Completes work in a timely manner; Strives to increase productivity; Works quickly and precisely; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Technology: Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred.
  • Attendance/Punctuality: Consistently arrives to work, meetings and appointments ready and on time; Ensures work responsibilities are covered when absent.
  • Experience:  Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required
  • Education: High School Diploma required; Bachelor’s Degree preferred

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers