Operations & Customer Support Coordinator, Referee Department
Job Type
Full-time
Description

  

U.S. Soccer Overview

We are U.S. Soccer and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes and fans. We are seeking motivated, passionate, skillful people who can think, create and work on a team. 

U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.


Overview

The Operations Coordinator provides customer service and support for referees and U.S. Soccer’s State Referee Committees, has excellent writing skills to assist with course and content development, is a quick study with online learning and game assignment platforms, and is eager to learn more about the referee community and U.S. Soccer Federation. They will work within the Referee Operations Department and will be responsible for providing operational support to the State Referee Committees across the country, while supporting the referee registration process. The coordinator will be expected to lead event logistics, provide excellent customer service to both our members and individual referees, create and edit content for both the department newsletters and referee course material, support game assignment requests, and become an expert in the Learning Center (U.S. Soccer’s online educational and registration platform) and department’s game assignment platform. This position is also responsible for exhibiting professionalism, time management, and the ability to manage varying personalities.

  

Primary Duties

  • Work collaboratively to execute the day-to-day operations 
  • Create and maintain positive working relationships with all members, State Referee Committees, referees and other affiliated members
  • Coordinate and support assigned operations through proper planning, logistical support, event management and outstanding      customer service 
  • Act as a primary point of contact and support for U.S. Soccer Federation members and referees
  • Work with vendors on behalf of Referee Programs to meet department, event and member needs
  • Assist in managing the day-to-day task of department associates, help ensure holistic development and positive work      environment  
  • Oversee referee programing specific to U.S. Soccer assigned and/or member-based competitions 
  • Support management of U.S. Soccer’s game assignment platform
  • Assist in the course creation process, including revisions, implementation, and pedagogical discussions
  • As directed by the Referee Development Manager; coordinate, manage and reflect upon all education-based processes and events 
  • Manage U.S. Soccer’s Learning Center platform and communicate with, support and help grow the associated user base(s)
  • Facilitate match official payments and reimbursements for professional games (domestic and international)
  • Additional duties assigned 
Requirements

  

Minimum Qualifications 

  • Bachelor’s degree required
  • Minimum 1-3 years’ experience in an operational or customer service based role
  • Ability to prioritize and manage a number of different projects simultaneously
  • History of meeting and/or exceeding deadlines
  • Detail oriented and experience with creating and editing content
  • Strong Customer service and/or technical support experience 
  • Excellent organizational and time management skills
  • Capable of working in fast-paced and demanding environments
  • Comfort working with online platforms
  • Proficient with Microsoft Office (Outlook, Word, Excel) and Adobe programs
  • Able and willing to travel up to 15% of the time
  • Able and willing to work non-traditional hours including weekends, evenings and holidays as needed


Desired Qualifications

  • History of managing or leading small teams
  • General soccer knowledge
  • General knowledge of the referee community 
  • Knowledge of learning management, data analytics, CRM, assignment and registration platforms (Salesforce, Game Officials, Hudl, U.S. Soccer’s Learning Center, Tableau)
  • Can analyze data (performance and financial) and communicate findings 
  • Proficient presentation skills
  • Bilingual 


Working at U.S. Soccer is a unique opportunity. Employees who work at U.S. Soccer have the following attributes: 

  • Desire to be a part of the team
  • Belief and commitment to company culture and organizational goals — Support the Member, Impact the Athlete, Serve the Fan
  • Embrace and see learning and personal development as a lifelong pursuit 
  • Possess a growth mindset—keeps an open mind and seeks new challenges 
  • Practice self-assessment and self-reflection
  • Accountable, does not make excuses
  • Open to feedback, seeks opportunity to improve
  • Possess a tireless work ethic
  • Has the ability to be firm but fair 
  • Communicate in a direct, open and honest manner
  • Build relationships through genuine interpersonal skills