Job Title: Ticket Office Associate

Department: Ticket Office

Reports To: Ticketing & Sales Manager

FLSA Status: Non-exempt, Part-time

Pay Tier: 2

Salary Range: $15.00/hour

Desired Start Date: As soon as practicable

Summary:

Under the general direction of the Ticketing & Sales Manager and Asst. Ticketing & Sales Manager, the Ticket Specialist is responsible for general ticket office operations and ticketing transactions. Afternoons, evenings, weekends and holidays required.

Essential Duties and Responsibilities include, but are not limited to, the following:

Patron Service and Experience:

• Ensuring that patrons and community members have an exceptional, welcoming, and inclusive experience when attending or interacting with Trinity Rep
• Providing a high level, concierge-style of customer service to patrons and visitors.
• In-bound and out-bound subscription and ticket sales and service
• General informational calls

• Creating personalized moments of patron appreciation, such as giving handwritten notes, flowers, treats, etc. as appropriate.

Ticketing and Sales

• Processing and fulfilling ticket sales through various communication channels
• Assisting patrons with ticket exchanges and other requests
• Working will-call for performances

General Ticket Office Operations

• Responding to mail and email inquiries
• Providing database cleanup
• Assisting in the preparation for mass ticket mailings

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

One or more years of professional experience in customer service; strong administrative and organizational skills; interest and/or involvement in an arts related enterprise; or equivalent combination of education and experience, box office experience is a plus.

Language Skills:

Ability to effectively respond to questions from groups of managers, employees, patrons, and the general public in writing, by telephone, and through face-to-face conversation.

Mathematical Skills:

Ability to work with simple mathematical concepts.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills:

To perform this job successfully basic computer skills required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Employees must be able to work nights and weekends and holidays 100% of the time.
• Trinity Rep is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams.

Trinity Repertory Company is an equal opportunity employer dedicated to building a culturally diverse, equitable, and anti-racist environment. For information about Trinity Rep’s commitment to antiracism, please visit trinityrep.com/antiracism.

ABOUT TRINITY REPERTORY COMPANY

Rhode Island’s Tony Award-winning theater company, Trinity Rep has created unparalleled professional theater for and with its community since its founding in 1963. Trinity Rep is committed to reinventing the public square and inspiring dialogue by creating emotionally-stimulating productions and innovative education programs for all ages and abilities. Whether classical or contemporary, all of Trinity Rep’s productions connect audiences with the play and each other in meaningful and sometimes surprising ways. Its annual production of A Christmas Carol has brought families together for 40+ years and made memories for over a million audience members. Trinity Rep shapes the future of the nation’s theater through the development and production of new plays, as well as the tuition-free Brown University/Trinity Rep MFA program – one of the leading programs for actor and director training in the world.

Trinity Rep strives to facilitate human connection through its commitment to forming meaningful community partnerships, creating a safe and welcoming environment for everyone, delivering exceptional customer service, and connecting patrons with its resident company of artists. Trinity Rep has resolved to place antiracism at the center of its work, and has embarked on a robust planning process to develop and implement a bold new vision for theatre making, education, and community engagement, founded on the principles of genuine equity and antiracism.

Located in downtown Providence, Trinity Rep has long been a driving force behind the creativity that fuels and defines the region. Typically employing over 250 artists, educators, and administrators, the organization generates nearly $21 million in direct and indirect economic activity annually. It is one of 76 theaters nationwide with membership in LORT (the League of Resident Theaters), the organization representing America’s leading professional theater companies.

Learn more at www.trinityrep.com/about/.

ABOUT THE COMMUNITY

Ranked #1 in Travel + Leisure Magazine’s 2014 America’s Favorite Cities Survey, praised by Architectural Digest as “The country’s best small city,” and named America’s Coolest City by GQ Magazine in 2015, Providence is the capital and most populous city in Rhode Island. Founded in 1636, it is one of the oldest cities in the United States and the third-largest city in the New England region after Boston and Worcester. Providence has a city population of 180,609 and is part of the Providence metropolitan area with an estimated population of 1,622,520. The region is considered part of the Greater Boston combined statistical area, the sixth largest in the country, with over eight million residents.

Once nicknamed the “Beehive of Industry,” Providence has rebranded itself as the “Creative Capital” to emphasize its educational resources (Brown University, Rhode Island School of Design, Providence College, Rhode Island College, Roger Williams University, and Johnson & Wales University) and arts community. Over the last twenty years, much of Providence has undergone a true civic renaissance, as political leaders and residents have propelled the city into an exciting place to work and live. City streets are packed with boutiques, hotels, renovated lofts, excellent restaurants, and art spaces.

In addition to being the home of Trinity Repertory Company, Providence has a remarkable arts and culture community that includes nationally renowned community arts center, AS220; the Rhode Island Philharmonic Orchestra; RISD Museum; Providence Athenaeum; Festival Ballet; and WaterFire. Providence is also home to several performing arts centers such as the Veterans Memorial Auditorium and the Providence Performing Arts Center, as well as a number of smaller theaters. The city’s music scene, centered on artist-run spaces, is well known in underground music circles.

The restaurant scene in Providence is second to none and a source of immense pride for residents, as the city has been consistently recognized as a top city for food. Because of Rhode Island’s proximity to the ocean, many restaurants, grocery stores, and farmer’s markets boast food sourced from the state itself, giving real meaning to the phrase “farm-to-table” dining. From bakeries and coffee shops, to bars and food trucks, there is no shortage of fun, excellent, cutting-edge dining in the city.