Security Guard (2nd Shift)
North Adams, MA Security
Job Type
Full-time
Description

Weekly Hours: Full-time: 40 hours

Hours: 2nd shift - 3:00pm-11:00pm

Week Schedule: Wednesday-Sunday


The security team is responsible for providing a safe and engaging environment for museum employees and visitors, as well as campus tenants and their visitors, by patrolling and securing the galleries and grounds, as well as monitoring the campus while posted in the museum’s lobby.

Job duties include but are not limited to:

  • Monitors and protects museum visitors, staff, assets, and equipment, as well as campus tenants, their customers, and property
  • Completes regular tours of museum buildings and campus, locks/unlocks/monitors entrances, exits, galleries, office spaces, and tenant spaces as necessary
  • Responds to all security requests on campus, relays messages to Supervisor
  • Responds to all medical and other emergencies
  • Serves as first point of contact for emergency personnel arriving on campus
  • Monitors surveillance systems
  • Writes reports documenting unusual observations, occurrences, and incidents, as well as log-sheets and other daily paperwork
  • Reports hazardous and unsafe conditions to appropriate departments
  • Works closely with Box Office and Museum Attendant staff to support the museum’s goals of exemplary customer service and visitor experience
  • Completes all incident reports by taking the time to investigate; promptly reports incidents or risks that require Supervisor’s attention
  • Provides crowd control and security for all museum events and festivals
  • Responds to requests for assistance from Museum Attendants and other museum staff
  • Gives directions and informs visitors of museum and campus policies and guidelines
  • Assists with wayfinding for visitors and helps with lost children (and adults)
  • Directs traffic and parking
  • Coordinates shipments and deliveries with departments and tenants as needed
  • Attends mandatory and recommended training about the art, customer service, safety, and other topics as required
  • Maintains a courteous, respectful, and professional manner at all times
  • Observes the highest standards of conduct of the department and organization
  • Helps to maintain the highest standards of integrity, credibility, and trustworthiness
  • All other security duties as needed and required
Requirements

Qualifications:

  • A MASS MoCA Security Guard requires a high school diploma (or GED) or job-related work experience
  • Our Guards must be -- or willing to be -- trained and certified in First Aid, CPR, and AED, as well as other emergency procedures (i.e., fire and disaster evacuations, active shooter)
  • Acts as a team player who works well with others, and shows courtesy and respect to colleagues
  • Is able to work alone and as part of a team
  • Has strong people skills, including diplomacy and empathy
  • Has strong verbal, communication, and analytical skills
  • Is adept in conflict resolution; ability to de-escalate a wide range of situations
  • Has strong attention to detail, and ability for multi-tasking and critical thinking
  • Able to exercise discretion and independent judgment
  • Is proficient in, or willing to learn, use of a 2-way radio
  • Has proficient and legible writing skills (handwritten and typed)

Work Conditions

  • This position requires the ability to work a flexible schedule, weekends and holidays, and for events, programs, and festivals, including those after museum hours.
  • This position requires outdoor patrolling year-round, which may include inclement weather
  • This position may require work in dimly lit areas, and/or may be subject to strobe lights or other photosensitive situations

Physical Requirements

  • Must be able to sit, stand, and walk for long periods of time
  • While performing the duties of this job, the employee may be required to climb, stoop, kneel, crawl, twist, bend, sit, walk, stand, and use repetitive movements of the hands
  • Must have excellent hearing, vision, and sense of smell in order to be acutely aware of the surrounding environment
  • Able to lift, carry, and operate a 25 lb fire extinguisher
  • Must be able to wear PPE when necessary

For employment at MASS MoCA, candidates must be fully vaccinated against COVID-19. Proof of vaccination will be required for employment.