Call Center Agent
Job Type
Full-time, Part-time
Description

One of DC Metro’s fastest growing companies, Blades of Green is seeking an outgoing and energetic call center agent. We are a family owned and operated lawn care and pest control company, serving Central Maryland residents for over 30 years. 


Position Title:                  Call Center Agent

Position Purpose:           To ensure friendly and knowledgeable service support for customers

Reports To:                      Contact Center Manager

Average Hours/Week:    40-50, with seasonal Saturday work hours

Benefits:                           Vacation Pay, Holiday Pay, Medical Care, Retirement Plan, Discounts on Services

Work Experience:            2+ years call center experience, ability to talk and type simultaneously, experience upselling services


Call Center Agent Tasks

  • Answer telephones, relay messages, and route calls to appropriate person(s).
  • Use routing software to schedule start-up and recurring services.
  • Maintain accurate records of important customer comments and interactions.
  • Make calls to customers to check satisfaction.
  • Answer basic questions from customers and prospects about company services.
  • Sell company services to in-bound callers when needed.
  • Make calls to customers to collect past due amounts.
  • Prepare client mailings, and perform other administrative tasks.
  • Manage the on-hold clients as directed.
  • Process payments.
Requirements

Call Center Agent Requirements:

Hs Diploma or GED

Ability to talk and type simultaneously

2 years experience in a call center

Experience upselling services to clients