Senior Manager, Digital Insights
Job Type

U.S. Soccer Overview

We are U.S. Soccer and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and by supporting members, impacting athletes, and serving fans. We seek motivated, passionate, skilled people who can think, create and work on a team.

U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.

Position Description

We’re seeking a data-driven individual to work at the intersection of strategy and execution as a support layer for all Commercial departments. As part of the Business Intelligence team within U.S. Soccer’s Analytics department, you’ll work hands-on with our data scientists to find signal within the data while also being an outward-facing interpreter for non-technical departments. This role is for someone who excels at identifying business opportunities within the data and communicating new ideas to internal stakeholders.

Primary Responsibilities

  • Wrangle data. Define data quality methods and implement processes with cross-functional teams to ensure fan engagement data is always ready for analysis.
  • Fan research. Lead our primary fan research plan, working closely with agency partners, to understand fan sizing, segments, and need-states.
  • Identify opportunities. Serve as a savvy digital leader that identifies unmet opportunities to make the internal teams smarter, faster, or better attuned to fan need-states.
  • Deliver insights. Work with Data Science team to translate data into consistent reporting and actionable insights/storylines to inform the decision-making among Commercial and Comms teams (Content, Insiders, Consumer Products, Ticketing, Partnerships).

Minimum Qualifications

  • Bachelor's degree in Data Science, Business Administration, Marketing, or related field
  • At least 3 years of experience working with customer data to define and execute on strategy
  • Experience working with common tag management technologies for conversion tracking, A/B testing, and other customer tracking methods (including Google Tag Manager)
  • Proven understanding of web and social media analytics tools and metrics (Google Analytics, Blinkfire, Relo Metrics, Zoomph, etc)
  • Advanced Tableau and Excel skills (IF functions, macros, array formulas)
  • Familiarity with linear and OTT television landscape as well as SVOD platforms, including measurement practices
  • Proven ability to communicate effectively with technical and non-technical stakeholders
  • Excellent written and verbal communication skills • Exceptional time management skills and ability to prioritize the most impactful tasks
  • Able and willing to travel up to 5% of the year
  • Able and willing to work non-traditional hours including evenings and weekends as needed

Desired Qualifications

  • Intermediate Python or R skills 
  • Understanding of RESTful APIs
  • Strong knowledge of data usage in sports and sports business
  • Passion for soccer and a solid understanding of the soccer landscape in the United States
  • People management experience

Working at U.S. Soccer is a unique opportunity. Employees who work at U.S. Soccer have the following attributes:

  • Adopt a company centric approach—Serve the Athlete and the Fan
  • Embrace and see learning as a lifelong pursuit
  • Possess a growth mindset—keeps an open mind and seeks new challenges
  • Practice self-assessment and self-reflection
  • Open to criticism and does not make excuses
  • Possess a tireless work ethic
  • Wants to be part of a team that wins
  • Has the ability to be firm but fair
  • Communicate in a direct, open, and honest manner
  • Build relationships through genuine interpersonal skills  

COVID-19 Vaccination

  • U.S. Soccer has mandated the Covid-19 vaccine and is requiring all staff to be fully vaccinated at the start of employment