Job Title: Direct Support Professional
Reports to: Site Manager
Direct Reports: None
Description of Position
The Direct Support Professional (DSP) is a member of the clinical team that provides compassionate care and assistance to persons who struggle with intellectual, developmental, and behavioral health challenges and require assistance to achieve their fullest potential. The DSP provides the assistance necessary to allow the clients we serve to live independently and ensure their wellness, health, and safety. The DSP, in collaboration with an interdisciplinary team, provides a wide range of services to meet the environmental, physical, psychosocial, and personal needs of the persons in our care. The DSP embraces the mission of organization by fostering a culture of compassion, hope, service, and collaboration.
• Assists with daily living activities, including preparing meals, housekeeping, and assisting with personal hygiene.
• Supports the independence of persons served by providing the assistance necessary to maximize their quality of life.
• Models hope and optimism when encouraging persons served to achieve their potential.
• Supports persons served in developing relationships and becoming involved in their communities.
• Cultivates a safe and supportive relationship and environment.
• Provides supervision and guidance to person served to build skills and competence.
• Documents interactions and activities per policies and procedures.
• Monitors and responds to crisis situations or potential crisis situations consistent with best practice, policies, and procedures.
• Utilizes skills and competencies to respond to crises.
• Reports suspected incidents of neglect, abuse or mistreatment consistent with the organizations policies and procedures
• Maintains client confidentiality and adheres to the organizations ethical code.
• Assists in maintaining the well-being and safety of persons served.
• Performs other duties as requested or assigned, verbally or in writing.
Knowledge, Skills, and Abilities
• Problem Solving: Ability to tell when something is wrong or is likely to go wrong and respond appropriately.
• Inductive Reasoning: Observes, gets to know persons served, anticipates potential reactions, and considers appropriate strategies to assist persons served.
• Written Communication: Notes, logs, correspondence, and other written communication is professional, free of grammatical errors and easily understood by others.
• Oral Communication: Ability to relate and convey directions to persons served and colleagues, with patience, and advocate for persons served with professionalism and compassion.
: Ability to listen and restate back what has been said, confirming that the needs of the person served are understood. Ability to ask questions to assess needs.
• Adaptability: Ability to adapt to changes in the work environment, manage competing demands, and demonstrate ability to deal with change, delays, or unexpected events including crisis situations.
• Time Management: Ensure that tasks/duties/activities, projects and goals are accomplished in an accurate and timely manner.
• Attention to Detail: Ability to process detailed information effectively and consistently.
• Stress Tolerance: Recognize crisis situations and react to such in a calm, mature manner; accept criticism and deal calmly and effectively with high stress situations; and the ability to identify, react to, and report security concerns.
• Ethical Decision Making: Ability to make sound judgments consistent with the Connection’s policies, procedures, and code of ethics
Physical Demands and Working Conditions
• May be exposed to verbal and/or physical aggression from individuals
• Majority of duties will be completed in a residential setting
• May be exposed to stressful situations
• Travel between assigned sites is required
• Intermittent sitting, standing, walking and driving expected
• Three year Motor Vehicle Record and valid Delaware driver’s license
• CPR and First Aid Certified
• Obtains all required training, skills, and certifications required by the organization, accreditors, regulators, and contractors
• Ability to pass a background check and drug test
Education and Experience
• High School Diploma or GED
• Previous experience working with persons who struggle with intellectual, developmental, or behavioral health challenges