Collection Specialist

The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.

Responsibilities

· Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.

· Prepare and distribute customer statements and dunning notices.

· Actively monitor aging reports and identify delinquent accounts for follow-up.

· Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)

· Negotiate payment plans and settlements following company policies.

· Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration

· Establish and maintain relationships and billings with pre-negotiated city contracts.

· Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.

· Assist with cross-training on responsibilities.

· Performs other related duties as assigned.

Skills, Knowledge, and Abilities

· Experience in B2C and B2B customer collections, receivables management, and payment application.

· Computer skills required.

· Proficiency with Microsoft Office Suite.

· Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills

· Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.

· Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.

Education and Experience

· Associate degree or a combination of relevant experience/training is preferred.

· Prior experience in collections, credit review, and/or payment application is strongly preferred.

· In-depth knowledge and experience with relevant collections process and procedures

Physical Demands and Working Conditions

· Talking, hearing, and seeing with close visual acuity are frequently required.

· Regular use of computer involving repetitive keystroke motion.

· Sedentary work involves sitting most of the time.

· Works in a normal office setting with little to no exposure to adverse environmental conditions.