Description
- Assist with maintaining hotel, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
- Replace air conditioner filters.
- Tend, air conditioners, cooling towers and boilers to provide heat, cool air, and hot water for guests.
- Maintain standards of quality guest service.
- Tend to pool area including chemical balancing, cleaning, etc.
- Increase level of guest satisfaction by delivery of an exceptional product through employee development.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Requirements
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates