Position Summary: 

The Oracle Financials Support Analyst will be a key member of the team, providing daily support for Oracle production, enhancement projects and strategic initiatives related to the Oracle Fusion Financials solution. The individual in this role will participate in administrative tasks related to the Oracle platform on a daily basis. The individual will trouble-shoot issues, partner with Finance, Technology and the business, manage the incident queue, support user access provisioning, and perform monthly audit tasks related to IT General Controls.

Individuals should have good business sense, be an independent thinker, self-driven, motivated, and intellectually curious, be a driver, a team player and partner, and be able to communicate clearly, work effectively with diverse groups, and be skillful with quantitative/qualitative analytical methodologies and tools.

Essential Functions and Job Responsibilities: 

•  Investigate system configuration options to provide functional expertise; document change management and configuration of existing financial systems to support audit requirements as needed
• Collaborate with technical development teams and coordinate work efforts when addressing new implementations, functionality enhancements, and application updates
• Prepare and maintain documentation to include any updates or changes to processes
• Provide training and assistance to new and existing users related to application usage
• Document common issues and prepare training materials to support resolutions to improve end user experience
• Maintain user access permissions including consistent updates to security documents in a control environment
• Ensure SOX compliance across all supported financial systems through proper documentation, testing, and maintenance of IT General Controls (ITGCs)
• Conduct system access reviews, segregation of duties analysis, and control testing to maintain audit readiness
• Design and execute test plans for system upgrades, patches, and new functionality implementations
• Provide end-user training and support for financial systems and processes
• Support month-end close activities and financial reporting processes through system optimization
• Perform instance post refresh activities as per the defined operations procedures
• Monitor system performance and troubleshoot issues to ensure optimal system availability
• Coordinate with external vendors and internal IT teams for system maintenance and enhancements

Competency, Skills, and Abilities:

• Ability to troubleshoot and multi-task in a fast-paced environment and act with a sense of urgency
• Superior problem-solving skills; must be resourceful and creative with solutions
• Excellent analytical ability and attention to detail
• Knowledge of My Oracle Support and the service request process
• Ability to communicate clearly and concisely
• Understanding of accounting principles and financial close processes
• Excellent time management, planning and organizational skills
• Ability to work independently under time constraints and on projects of varying lengths
• Strong documentation and training skills with an ability to design process flows as needed

Education and Experience Requirements:

• Bachelor’s Degree in Finance, Accounting, or Information Systems / Software Engineering preferred
• Two (2) to four (4) years of experience implementation projects related to ERP/Cloud. Experience in Oracle Fusion is a plus
• Experience providing 1st Line technical support to financial and/or supply chain stakeholders
• Functional understanding of other Oracle modules, such as Payables, Assets, Projects and Procurement
• Understanding of general business operations and internal controls; ability to assess and provide input into impact of a business process / system change
• Contribute individually with minimal supervision and as part of a team
• Solid PC skills including knowledge of MS Office with a strong proficiency in Excel and Access and familiarity with other financial software applications

Physical Demands and Work Environment: 

• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time.
• Subject to long periods of sitting and exposure to computer screen.
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
• Must be able to lift 30 pounds as needed.
• Excellent ability to communicate both verbally and in writing.
• May be exposed to angry or irate customers or patients.