Tennessee Orthopaedic Alliance is one of the nation’s largest orthopedic networks. TOA offers comprehensive medical and surgical treatment of bone, joint and soft tissue disorders. Our treatment is compassionate, conservative and prompt, providing patients with the specialized orthopedic care they deserve.

There are numerous reasons why TOA is an employer of choice; here are a few of them:

· Stability and Growth – TOA promotes long-term employment in positions as well as growth opportunities for those who want to further their career goals.

· Impact - TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and positively impacting patient lifestyles.

· Work Environment - The TOA team focuses on cultivating an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.

· Total Rewards - TOA offers competitive salaries based on the current East Tennessee wage market, plus a comprehensive benefit package, including Medical, Dental, Paid Time Off, Extended Illness Bank and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

General Summary:

Our DME Coordinator/Centralized Scheduling plays an important part in the daily operation of our clinics. This role partners with other clinic staff and administrative team members to ensure our patients receive excellent care. Our DME Coordinators a deeply rooted compassion for helping our patients and are committed to making sure our operations run smoothly. The DME Coordinator position is a non-exempt position responsible for making sure all durable medical equipment is fitted and dispensed, as ordered by the physician, from the DME store (BracePlace). The Physical Therapy Centralized Scheduling role is a nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office.

Responsibilities Include:

· Fitting and educating patients with the appropriate DME as ordered by the physician.

· Inventory control.

· Collection of pre-payments for DME items.

· Maintains DME vendor relationships developed by Tennessee Orthopaedic Clinics, PC.

· Looks patients in the eye and welcomes patient with excellent customer service.

· Checking in and/or checking out patients for physician appointments.

· Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.

· Entering patient demographic information in the practice management system.

· Verifies and distributes patient history.

· Scans/sorts all forms related to front office processes.

· Manages and coordinates all internal referrals.

· Scheduling return appointments for patients.

· Collection of copayments, patient balances and form fees.

· Distributes requested documents to patients.

· Completes/balances end of day batch processes.

· Maintains and communicates patient wait times.

Education:

· High school diploma required

· College degree in exercise sciences preferred.

Experience:

· Previous retail and medical experience is preferred.

· You have an exceptional focus on the patient experience. You are passionate about providing excellent care to our patients and their families.

· You are energetic and have an enthusiastic pace at work. You are able to swiftly and accurately manage the flow of patients, without losing focus on patient care.

· · You are flexible. You understand that no two days may be the same. It excites you to adjust to those changes.

· · You are dependable. You have the capacity to be at work on time, every day so our patients can receive the care they need in a timely manner

TOA is an equal opportunity employer. TOA conducts background checks on applicants who accept employment offers.