SUMMARY:  

The Director of Residential Services oversees substance use disorder (SUD) programs in Santa Fe, New Mexico, including both the 30-day residential facility and the extended care program, and collaborates closely with the Project Director of Women and Children’s Services. 

This role is responsible for managing daily operations while fostering a continuous learning environment that emphasizes cultural proficiency. Key responsibilities also include recruiting, developing, and retaining a high-quality team, as well as building and maintaining strong relationships with community partners and contractors. 

DUTIES AND RESPONSIBILITIES: 

• Responsible for operations at Four Corners Detox Recovery in Gallup including but not limited to; client grievances, milieu support, staff and client resources support, leading facility tours, etc.  
• Responsible for identifying, developing, and maintaining community relationships through strategic partnerships and outreach efforts.  
• Responsible for the day-to-day operations of all substance use disorder service lines in a person-centered, best practice-focused environment consistent with ASAM criteria 
• Assign, Track, and evaluate the work of staff assigned, this will also include coaching and administering corrective action when appropriate.  
• Knowledge of and ability to utilize evidence-based practices and clinical practice guidelines appropriately and ability to guide staff in using these tools. 
• Ability to deal effectively with individuals or groups representing widely divergent backgrounds, interests, and points of view. 
• Skill in managing and directing the work of others to accomplish program goals and objectives. 
• Ability to translate management goals and objectives into well-coordinated and controlled work operations. 
• Must develop and maintain the annual budgets as they apply to the SFRC’s services being administered in Gallup at FCDRC.   
• Ability to establish and monitor production and performance priorities and standards. 
• Ability to analyze organizational and operational problems and to develop and implement solutions that result in the sound operation of the program. 
• Participate, coordinate and perform in-service training in areas related to the improvement of service delivery to clients and external?stakeholders 
• Participate in multiple committee efforts  
• Responsible for the regulatory compliance and positive audit results of all service lines reviewed by funders, government regulators, and CARF or other accreditation bodies. 
• Responsible for regulatory compliance of Grants and Contracted services for the FCRC 
• Ensure the development of program policies and procedures which further the goals and objectives of the agency and the program. 
• Ensure that an environment is created, which is supportive, safe, and appropriately structured for individuals seeking treatment and looking to enter recovery. 
• Attend to all state licensing guidelines and respond to requests for information 
• Other duties as assigned 

EDUCATION AND EXPERIENCE:

• High school diploma required; Bachelor’s degree in Business Administration, or related field of study preferred. 
• At least five (5) years of progressive experience with programming related to services to women, children, and their families. 
• Strong management skills managing in measurable successes and program growth. 
• Strong analysis and computer skills. 
• Strong verbal and written communication skills. 
• Professional presentation skills.