JOB TITLE:  Coffee Shop Manager 

ORGANIZATIONAL UNIT:  Firelake Discount Foods

SUPERVISOR: Store Manager 

FSLA: Non-Exempt 

PAY RANGE:  $14.00-$22.00

ALL FULL TIME POSITIONS: Your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, $140.00 Employee plus family.  

JOB SUMMARY: The Coffee Shop manager is responsible for assisting the Store Manager in executing the mission, vision and purpose for the Coffee Shop. He/she oversees operations and staffing for the Coffee Shop within the grocery store. Manages Coffee Shop products and sales, suggests changes to inventory and pricing, and purchases supplies when needed; monitors quality of goods and service. Responsibilities include but are not limited to: delivering of quality products; directing, coordinating, leading and training of entire staff; measure and review business trends; work within a given yearly budget; maximize sales/profitability and control expenses; control inventory and limit shortages. A certain degree of creativity and latitude is required.

ESSENTIAL FUNCTIONS:

• Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service. 
• Ensure Coffee shop product is of highest quality and freshness. 
• Train, develop, and communicate with staff as well as assess performance on a regular basis. 
• Implement and maintain customer service standards.
• Plan and assign daily goals, tasks, and assignments. Assure proper completion through follow-up.
• Assist in monitoring sales performance through the analysis of sales reports and comparison-shopping. Assist in adjusting strategies. 
• Maintain adherence to all company policies and procedures. 
• Any other duties as assigned by supervisor. 

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management

PHYSICAL REQUIREMENTS: 

• Ability to communicate with associates and customers. 
• Ability to read, count, and write to accurately complete all documentation.
• Ability to freely access all areas of the store including sales floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run department.
• Ability to climb ladders.
• Ability to move or transfer merchandise throughout the store generally weighing 0-50 pounds. 
• Ability to work varied hours/days as business dictates. 

WORKING CONDITIONS:

Normal retail environment

Note: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.