Description
JOB TITLE: National Service Coordinator
DEPARTMENT: Service
REPORTS TO: Service Manager and Technical Service Manager
FLSA STATUS: Exempt
JOB SUMMARY:
The National Service Coordinator is responsible for overseeing a portfolio of national accounts and coordinating service and repair on signage products with technicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Promptly responds to service and repair requests via telephone, email, and third-party platforms.
- Collaborates with clients to identify service and repair needs, obtains necessary details to develop proper solutions, and utilizes company network of vendors for implementation in a timely and cost-effective manner.
- Organizes, schedules, and documents work activities in close coordination with vendors to ensure services are performed in a timely manner.
- Develops and maintains a competent understanding of Company products, their functions, and alternatives.
- Resolves issues and problems that arise throughout the duration of the service ticket life cycle.
- Establishes and maintains effective relationships with clients, vendors, and internal stakeholders.
- Works with field crews to ensure that all aspects of the service work order are complete to the customer’s satisfaction.
- Prepares quotations and purchase orders.
- Collects completion documents (i.e. customer satisfaction signoffs, completion photos, etc.) and prepares invoicing for customers.
- Other duties as assigned to support the service department.
Requirements
QUALIFICATIONS:
- Experience coordinating and scheduling commercial service requests in the sign industry or similar contracting industry preferred (i.e. facility services, construction, electrical, plumbing, HVAC, etc.)
- Outstanding customer service skills and the ability to communicate effectively over the phone and via email.
- Ability to work in a fast-paced environment, prioritize, and multitask efficiently.
- Strong computer skills and working knowledge of Microsoft Office and databases.
- Excellent organizational skills, coordination ability, and attention to detail.
- Solid problem-solving and decision-making skills.