Production Support Specialist (Lake Katrine)

The Production Support Specialist supports the execution of production by coordinating schedules, tracking performance, and ensuring established procedures are followed. The role focuses on preparing, organizing, and communicating information that supports shift execution. Acting as a bridge between production teams and management, the Production Support Specialist facilitates alignment, information flow, and follow-up, helping maintain safe, efficient, and compliant operations while enabling the Production Manager to remain focused on shift oversight, decision-making, and continuous improvement.

Duties and Responsibilities

Duties, responsibilities, and essential job functions include but are not limited to the following:

People Planning & Shift Support

• Maintain accurate people planning in the HR scheduling platform, ensuring schedules are posted at least 2 weeks in advance.
• Anticipate and resolve staffing gaps or call-outs promptly, coordinating with Production Managers to maintain continuous operations.
• Supervisor Backup: Act as a hands-on backup to fill Supervisor staffing gaps on a case-by-case basis to ensure floor leadership and production continuity.

Performance Tracking & Reporting

• Assist in the maintenance of key production metrics (output, waste, labor hours, downtime, efficiency).
• Prepare daily and weekly production summaries for the Production leadership team.
• Support root-cause analysis for operational errors, waste, or deviations.
• Help maintain visual management boards and performance dashboards.

Food Safety, Quality & Compliance

• Monitor accurate completion of production paperwork. File records.
• Support adherence to food safety, quality, and GMP requirements on the production floor
• Support the verification that process SOPs and sanitation standards are followed.
• Assist with internal audits, inspections, and corrective action follow-up
• Escalate food safety or quality risks immediately

Team Support & Communication

• Act as a point of contact for production team questions and issues
• Support onboarding and training of new production employees
• Reinforce expectations around attendance, safety, and standard work
• Model professional, respectful communication and teamwork

Continuous Improvement

• Support improvement initiatives related to efficiency and waste reduction.
• Help test, document, and roll out process improvements
• Participate in cross-functional projects as assigned

Physical Requirements & Working Conditions

• Comfortable working in a fast-paced, hands-on production environment
• Standard working hours: 40 hours per week with a dynamic schedule based on the needs of the department and the need to collaborate with other company leaders. This includes day, evening, overnight, and weekend hours as needed
• Able to stand for long periods of time while executing tasks quickly and accurately
• Able to work in a physically demanding, fast-paced environment
• Able to tolerate exposure to high levels of heat and cold
• Able to twist and bend repeatedly for long periods of time
• Able to pull, push, move, and lift to waist level
• Able to carry awkward and shifting weights up to 50 pounds in a safe and controlled manner
• Able to work with, handle, operate, and control hot equipment and products in a safe manner according to Bread Alone guidelines
• Willing to strictly adhere to and enforce all Good Manufacturing Practices (GMPs), including professional standards for personal attire, hygiene, and accessories.
• Respect for and comfort with a diverse and inclusive workplace
• Able and willing to use personal protective equipment (PPE) and assigned uniform as required per company policy
• Able to gain proficiency in operating and instructing on the proper use of all systems (physical and technological) in use in your department
• Willing to follow all safety guidelines set out by Bread Alone
• Willing to take responsibility for your own and others' safety by strictly enforcing all safety rules and regulations, and taking steps to mitigate any unsafe conditions or practices, enlisting the help of others as needed
• The Bakery is open 365 days a year, and team members must be willing to work consistently throughout the year, which includes holidays and weekends

Minimum Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s degree in Operations Management, Food Science, or Business Administration preferred.
• Minimum 2–3 years of production/operational experience in a food manufacturing, CPG, or high-volume production environment.
• Prior experience with people scheduling, rostering, or workforce planning.
• Demonstrated experience in a leadership or "lead" capacity (e.g., Team Lead, Shift Supervisor).
• Proficiency with digital scheduling platforms (e.g., Paylocity, UKG, ADP) is essential.
• Intermediate to advanced proficiency with Microsoft Office and Google Workspace, including Excel / Google Sheets (formulas, pivot tables, lookups), Word / Docs, and PowerPoint / Slides. Tool used to track production metrics, document standard work operating procedures, and communicate operational updates.
• Working knowledge of GMPs (Good Manufacturing Practices), HACCP, and OSHA safety standards.
• HACCP Training or ServSafe Manager certification is a plus.
• Ability to translate complex production data into clear, actionable daily reports for leadership.
• Clear written and verbal communication skills
• Commitment to teamwork, respect, and continuous improvement.
• Bilingual (English/Spanish) is highly preferred to support effective communication across all production shifts.

Succession plan
This position is backed up based on tasks by the other Production Managers and / or Director of Production.

Job Type: Full-time, non-exempt

Compensation: $20.00 - $40.00 an hour

Schedule:

5 days - 8hours shifts. We are looking for a flexible candidate, who can flex into either Sunday - Thursday or Tuesday-Saturday.

We Offer

• Company-Wide, Rewarding Success Together: We believe in sharing success with our team. Our bonus program is designed to recognize and reward your contributions— the longer you're with us, the greater your potential earnings. As we grow, so do your opportunities to benefit.
• Ongoing Growth & Recognition: Your development matters to us. We provide regular check-ins and feedback to support your success—starting with dedicated evaluations at 30 and 90 days for new hires, followed by annual reviews for merit-based growth. Our goal is to help you thrive and be rewarded for your contributions.
• Invest in Your Future: We’re committed to helping you build long-term financial security. After just six months, you’ll be eligible for our 401(k) program with a generous employer match of up to 4%—because your future matters as much as your present success.
• Prioritizing Your Work-Life Balance: Your time matters—both at work and beyond. Our progressive PTO plan rewards your commitment: 80 hours after year one and 120 hours after year two! The longer you're with us, the more time you’ll have to recharge and enjoy what matters most.
• Supporting Your Well-Being: We believe in taking care of our team. Hourly employees accrue wellness time at a rate of 1 hour per 30 hours worked—up to 56 hours in the first year. And as a bonus, any unused time is paid out on your one-year anniversary! Prioritize your well-being, knowing your time is valued.
• Comprehensive Healthcare through CDPHP
• Dental Coverage with Delta Dental
• Free Vision & Life Insurance—fully covered for all employees
• Invest in Your Future with $2,000 in annual education reimbursement

Bread Alone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. We will provide reasonable accommodations for individuals with disabilities and for religious observances, provided that such accommodations do not create an undue hardship for the company.