Position Summary

Responsible for attending to guest service requests, performing cleaning tasks of hotel common areas, floors, and surrounding area.  

Essential Functions

• Performs all tasks with excellent customer service and professionalism. 
• Assists with luggage service, deliveries, and other guest requests. 
• Cleans hallways, lobbies, restrooms, corridors, elevators, stairways, carpets, floors, and outdoor areas. 
• Empties and cleans indoor and outdoor wastebaskets and ashtrays. 
• Cleans carpets, furniture, draperies, and hard floor surfaces using shampooers and waxing machines. 
• Restocks linen and housekeeping items on carts and in stations. 
• Rotates mattresses and moves furniture as needed. 
• Keeps storage areas well-organized and clean. 
• Washes windows, indoor and outdoor. 
• Disinfects equipment using germicides and steam-operated sterilizers in a safe, responsible manner. 
• Observes company standards to protect guest and hotel property from theft or damage. 
• Empties and cleans indoor and outdoor wastebaskets and ashtrays. 
• Some light maintenance of hotel rooms, including changing bulbs and batteries, screw tightening and patch painting. 
• Assists in hotel room cleaning as needed to ensure timely availability for guest occupancy. 
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. 
• Provides input or recommendations for improvements and changes in processes or services. 
• All other duties as assigned. 

Position Qualifications

WORKERS IN THIS POSITION MUST BE 18 OR OLDER

Competency Statements

Customer Oriented – Ability to take care of the customers’ needs while following company procedures. Quality – The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. 

Communication Skills – Ability to communicate effectively orally and in writing clearly and concisely. 

Autonomy – Ability to work independently with minimal supervision. 

Interpersonal – Ability to get along with a variety of personalities and individuals. 

Organization – Possesses the trait of being organized for following a systematic method of performing a task. 

Energetic – Ability to work at a sustained pace and produce quality work. 

Experience

6 Months housekeeping or janitorial experience preferred. 

Working knowledge of cleaners, solvents, and equipment, including carpet and floor care tools. 

Certificates & Licenses

Oregon Driver’s License Preferred 

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Occasionally
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally  
• Climb Occasionally
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently 
• 11-20 lbs Frequently 
• 21-50 lbs Frequently 
• 51-100 lbs Occasionally 
• Over 100 lbs Occasionally 

Push/Pull 

• 12 lbs or less Frequently 
• 13-25 lbs Frequently 
• 26-40 lbs Frequently 
• 41-100 lbs Occasionally 

Other Physical Requirements

Vision: Near and Far 

Sense of Sound 

Sense of Smell 

Ability to wear Personal Protective Equipment  

Work Environment

Work will take place in a busy resort environment with multiple distractions. The noise level in the work environment is usually moderate to loud.  

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.