BUTLER AUTOMOTIVE GROUP

Job Description

Job Title: Service Acquisition Specialist

Department: Sales

Reports To: Internet Sales Manager

SUMMARY 

Butler Toyota is seeking a motivated and customer-focused Service Acquisition Specialist to join our growing team. This role is essential in driving service department growth by proactively connecting with customers, building relationships, and promoting service opportunities that enhance customer retention and satisfaction.

What We Offer

•  Competitive pay with performance incentives
• Comprehensive benefits package (medical, dental, vision)
• Paid time off and holidays
• 401k Plan
• Career growth opportunities within the Butler Automotive Group
• Supportive team environment and professional training

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Proactively contact current and previous customers to encourage service appointments
• Follow up with customers regarding maintenance recommendations, recalls, and service specials
• Schedule service appointments efficiently and accurately
• Build strong, ongoing customer relationships to increase repeat business
• Maintain detailed and accurate customer records in CRM systems
• Collaborate with service advisors and management to meet department goals
• Deliver exceptional customer service through phone, email, and digital communication

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

High School Diploma or equivalent combination of education and experience.