ROLE

The Resort Runner provides essential support across multiple departments to ensure smooth daily operations and exceptional guest experience. 

RESPONSIBILITIES 

· Arriving on time for all scheduled shifts in proper uniform, including nametags and with a great Smile.

· Provide superb customer and professional service regardless of guest demeanor, with company service standards.

· Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.

· Proactively assist all guests with luggage during registration and check out.

· Maintain a flexible work schedule based on business needs.

· Maintain cleanliness of public areas, entrances, and back-of-the house areas. 

· Support housekeeping and operations teams with supply delivery and set up. 

· Deliver guest requested items such as towels and amenities. 

· Perform all other job requests as assigned by management.

REQUIREMENTS/QUALIFICATIONS 

· Previous hospitality or customer service experience preferred.

· Basic knowledge on handling devices and radios.

· Ability to lift, carry, and move heavy items (e.g. luggage, supplies, bed linens). 

· At least 16 years of age. 

· Professional appearance that is clean, natural, polished, and professional.

· Effective communication skills and proficient oral and written English language skills.

PHYSICAL REQUIREMENTS:

· Ability to bend, kneeling and stretching most of the working day.

· Able to stand and walk for extended periods of time.

· Able to work in areas containing dust, varying noise and temperature levels, lighting, vibration and air quality.

· Ability to work indoors and outdoors in varying conditions.

· Must be able to carry luggage, supplies, and linens up and down several flights of stairs.  

· Capable of lifting/pushing/pulling up to 50 to 70lbs constantly.