Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. 

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The Director of Park Services Excellence is a senior leadership role focused on driving consistency of park service execution and the optimization of grounds operations, procedures, and service quality. With a commitment to continuous improvement, this role supports the Vice President of Park Services in executing organization-wide programs, projects, and initiatives to Everstory Partners’ standard of excellence, improving overall compliance, safety, and competence of the field Park Service teams.

• Track and communicate organization-wide programs and projects on a weekly, monthly, quarterly, and annual basis to ensure alignment with business goals and objectives.
• Develop both strategic and tactical plans outlining all process steps needed to achieve defined compliance and service quality goals for each program and/or project.
• Guide area and location-level teams through change management required by park service excellence initiatives; leading through influence.
• Identify areas for improvement in systems, processes, equipment utilization, seasonal readiness, and procedures to enhance overall execution and service quality.
• Measure and report on field park service effectiveness related to organization-wide programs and projects to ensure defined business goals are met or exceeded; identify locations that struggle to meet goals and implement remediation strategies.
• Partner with Support Center department leadership during planning, implementation, and ongoing support phases of programs/projects.
• Communicate effectively with stakeholders at all levels, providing regular updates on project/program progress and challenges.

Core Competencies

• Customer Focus – dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Compassion – genuinely cares about people. Is concerned about their work and non-work problems. Is available and ready to help. Is sympathetic to the plight of others not as fortunate. Demonstrates real empathy with the joys and pain of others.
• Ethics and Values – adheres to an appropriate and effective set of core values and beliefs during both good and bad times. Acts in line with those values. Rewards the right values and disapproves of others. Practices what he/she preaches.

Role Competencies

• Business Acumen - knows how businesses work. Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. Knows the competition. Is aware of how strategies and tactics work in the marketplace.
• Drive For Results - can be counted on to exceed goals successfully. Is constantly and consistently one of the top performers. Very bottom-line oriented. Steadfastly pushes self and others for results.
• Peer Relationships - can quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers.
• Problem Solving – uses rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Looks beyond the obvious and doesn’t stop at the first answers.
• Planning - sets objectives and goals based on length and difficulty of projects. Breaks down work into process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems/roadblocks. Evaluates results against goals & objectives.
• Motivating Others - creates a climate in which people want to do their best. Can motivate many kinds of direct reports and team or project members. Can assess each person’s hot button and use it to get the best out of him/her. Pushes tasks and decisions down. Empowers others. Invites input from each person and shares ownership and visibility. Makes each individual feel his/her work is important. Is someone people like working for and with.

• Bachelor’s degree in business, Operations Management, Horticulture Management, or related field preferred.
• 5+ years of experience in a multi-site operational leadership or facilities management role.
• Proven track record of implementing successful programs and projects across multiple markets.
• Strong proficiency with Microsoft Excel, Outlook, PowerPoint, and Word.
• Highly detail-oriented with strong organizational and time management skills.
• Ability to influence teams without direct supervisory authority.
• Excellent written and verbal communication skills.
• Requires occasional travel to the Support Center in Altamonte Springs, FL.

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Career Advancement and Training
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.