Overall responsibility for ensuring that patient health care benefits cover required procedures. This individual will contact the patient’s insurance company to verify coverage levels and works with individuals to educate them on their benefits information. Additionally, this individual works to meet State and Federal Regulatory guidelines and complies with agency policies and procedures. Ensures the duties are completed in a timely and proper manner. 

High school diploma or equivalent.

One year experience in a medical office, hospital, outpatient clinic, or other health care setting preferred.

Knowledge of insurance process and medical terminology preferred.

Ability to multi-task, detail oriented, organized ability to maintain accurate records, work quickly to process items in a timely manner, work well with others

Excellent phone skills with an emphasis on customer service

Computer literacy

Intermediate typing skills

Organizational skills