LOCATION: Wayne County Health Department - Wayne, MI 48184

POSITION SUMMARY: This ideal candidate is responsible for performing a variety of clerical duties to ensure WIC participants receive services in a timely manner while adhering to the standards and guidelines of the Michigan WIC program. The employee will document appropriately; maintain client confidentiality; maintain client records and works collaboratively within the WIC program.

ESSENTIAL FUNCTIONS: (Performs duties that may include)

• Maintain confidential protected health information according to Department policy and procedure.
• Address participants questions and concerns via telephone.
• Complete reports as assigned in a timely manner.
• Participates in emergency preparedness activities.
• Assist clients in all matters of customer service.
• Perform other duties as assigned to ensure the proper operation of the call center and WIC services.

JOB QUALIFICATIONS: (Items needed to start and/or keep position)

• Effective communication skills, ability to accept responsibility for carrying out required tasks.
• Full time access to an insured, reliable automobile (mileage reimbursement is provided)
• Valid driver’s license and reliable transportation is required
• Ability to work anywhere from 40 a flexible schedule.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required. Associate degree recommended.
• Bilingual in English, Arabic, Spanish or Bangla is preferred; but not required.

JOB PREREQUISITES: (candidate has)

• Skill in computers and software programs including Microsoft Word and Excel and Access.
• Knowledge of the Internet and the use of Web forms and Web based programs.
• Knowledge of modern office practices and procedures.
• Ability to follow oral and written instructions: and learn assigned new tasks.

ADDITIONAL RESPONSIBILITIES:

• Responsibility for completing and maintaining written and electronic reports and deadlines.
• Responsibility of knowing how to use office equipment, including computers, printers and scanners.
• Physical demands include lifting up to 15 lbs., bending, walking, stairs, talking, and some overnight travel.

Salary: $20 hourly

Employment Type: Full-Time

Classification: Non-Exempt

Benefits:

• Health, Dental, and Vision insurance
• Paid time off and Holidays
• 403b (Retirement plan)
• Various Voluntary Benefit Option

Application Deadline: June 30, 2026

Please contact SEMHA HR Department at 313-873-6500 if you need assistance to upload resume or make application online.