Retail Store Manager (Full-Time) – St. Augustine Premium Outlets

Travelpro Luggage Outlet

2700 State Road 16, Suite 307-B, St. Augustine, FL 32092 

Help Shape the Future of Modern Mobility

Travelpro® is evolving — from a trusted legacy luggage brand into a modern, design-led mobility company built for people constantly in motion.

We are seeking a Retail Store Manager to oversee daily store operations while driving exceptional consumer experiences, strong sales performance, and consistent execution of Travelpro brand standards. This role leads and develops store teams while ensuring operational excellence, visual merchandising consistency, and strong execution of retail initiatives. You will partner closely with retail leadership, Retail Operations, Human Resources, and cross-functional teams to support store performance and team development. 

If you are a hands-on retail leader passionate about people, performance, and brand experience, this could be the opportunity for you.

What You’ll Do

Lead Store Operations & Business Performance

• Oversee daily store operations and ensure strong execution across all functional areas 
• Drive sales performance and support achievement of business goals and KPIs 
• Ensure company policies, procedures, and operational standards are consistently followed 
• Manage store schedules to ensure optimal staffing and coverage across business periods 
• Maintain store readiness, operational consistency, and accurate store documentation 

Lead & Develop High-Performing Teams

• Build a culture of accountability, teamwork, and consumer engagement excellence 
• Partner with HR and retail leadership on recruiting, hiring, training, and employee relations 
• Provide coaching, feedback, and development support to improve individual and team performance 
• Support training initiatives focused on selling behaviors and operational execution 
• Foster open communication and collaboration across the retail organization 

Elevate Consumer Experience & Brand Standards

• Deliver and reinforce best-in-class consumer engagement across the store experience 
• Ensure visual merchandising, pricing updates, and product presentation standards are executed accurately 
• Support team selling efforts to maximize conversion and sales opportunities 
• Manage and resolve consumer escalations with professionalism and urgency 
• Maintain and uphold Travelpro brand standards across all touchpoints 

Support Inventory & Operational Excellence

• Partner with Retail Operations to maintain healthy inventory levels and reduce stock issues 
• Monitor product performance and communicate insights on trends and opportunities 
• Ensure merchandise is properly processed, stocked, and communicated upon receipt 
• Manage shipment discrepancies, damage reports, and operational supply needs 
• Complete required operational, safety, and loss prevention checklists and reporting 

What Makes You Successful

You are:

• A confident retail leader who thrives in fast-paced environments 
• Strong in coaching, communication, and team development 
• Customer-focused with a passion for delivering elevated experiences 
• Highly organized with strong operational discipline and accountability 
• Able to balance people leadership, business performance, and execution excellence 

What You Bring

• Minimum 2 years of retail management experience required 
• Bachelor’s degree in Business Management or related field preferred 
• Experience leading teams in a consumer-focused retail environment 
• Strong communication, leadership, and organizational skills 
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook 

Preferred:

• Experience in merchandising, inventory management, and retail operations 
• Experience supporting hiring, training, and team development initiatives 
• Visual merchandising experience preferred 
• Management training experience preferred 

Why This Role Matters

This role is essential to delivering the Travelpro retail experience at the store level.

Your work will directly impact:

• Store performance and sales results 
• Consumer satisfaction and brand experience 
• Team development and engagement 
• Operational consistency and execution excellence 
• The continued strength and growth of the Travelpro retail organization 

This is an opportunity to contribute to a company actively transforming its brand and retail experience while helping shape the future of Travelpro stores. 

What We Offer

A Culture Built for Growth

We believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.

Flexibility & Wellbeing

Flexible Time Away, company-paid holidays, and hybrid work flexibility.

Comprehensive Benefits

Medical, Dental, Vision, Health Savings Accounts, and wellness programs.

Invest in Your Future

401(k) company match.

Community & Connection

Employee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.

About Travelpro®

Travelpro® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase — changing modern travel forever.

Today, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today’s global traveler.

Our products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey.

Travelpro®

Tested by the Best. Designed for What’s Next.

Travelpro® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.

Travelpro® is a drug-free workplace.